Intact Insurance Auto Insurance Reviews

I have not had a claim in 21 years and Intact charges me $2000 per year. I had a scrape with a delivery truck and I have waited for over 1/2 an hour and still have not got through. The television commercials are a total lie, Intact is terrible!

So vehicle insurance is up for its yearly renewal during a pandemic. We were not driving anyways and didn't expect a decrease in premiums. So when we got the renewal to our shock, they increased premiums by 46 percent. I called the customer service to find out why the increase, since no accidents, violations and been with them for years. The representative was rude and gave a lame excuse about them raising rates due to the number of claims they received from everyone this past year. The representative also tried to state will not find new insurance or one that will take monthly payments right now. Hung up and called my broker. Advised broker they needed to find new coverage. The broker stated the same items the representative advised over the phone. I outright ask her if she gets a higher commission from Intact and how much of the brokerage firm that is under does Intact own. She tried to talk around it. I stated that much. I knew from past experience if a broker makes more from a company they will only push that companies product. I advised her to watch me. In twenty-five minutes new broker, new insurances cheaper rates than have been paying this previous year, monthly payments and more coverage. Stop using Intact and their brokers, especially when the firm is owned at a 50 percent share by Intact. It is about their bottom line. Not about their customers.

I'm a senior, 70 y.o. I'm with this company for 9 years now and it was a terrible mistake. 9 years ago I had a fender bender claim (small accident on parking). As a retired person I drive occasionally 2011 Dodge, no tickets. Last year I was paying $150/month. This February 1st I didn't get any renewal notice with new premiums (they switched to paperless). I checked deduction from my account - payment jumped from $150 to $220! Incredible increase with no reason. I'm just wondering how much money I lost trusting them and being a loyal customer.