Intact Insurance Auto Insurance Reviews

I had an accident, no fault of ours. Our vehicle was deemed a write-off, but notification was sent via email, not even a call. As we picked up our rental, we were told it would be noted that it could only be returned on a Friday (since the vehicle was being driven out of town). Well, they only gave us 48 hours from the Monday to return the vehicle. After multiple attempts to beg for an additional 2 days, they never responded. I also do not know where the vehicle should be returned. Had to call the rental agency myself to get the details. Nobody from Intact are returning my calls and email messages. They are not being considerate AT ALL for personal circumstances, when this accident is not even our fault. We have been clients for over 30 years, and they are treating us beyond poor. I cannot leave this company fast enough.

My mother passed away in November 2023 and her broker knew this and up until her death was never late for a payment. Her broker put her in collections after the fact with my phone number. Very wrong and inconsiderate. I had to wake up to defend my dead mother’s name today, and I’m still very much grieving, and this just made it worse.

Terrible at communicating with customers and handling my claim was a nightmare for us, from the adjuster to the fixing on my truck 3 months and still not finished repairs.

They tell you that they are going to collect the payment on a date and they collect it before and then they penalize you for not paying. Customer service is not responding. Please stay away from this company.

I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..

I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.

Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay

Votre application automobile ne fonction pas, J'ai appelé au support technique, monsieur est très mauvais personne. Il ne veut pas faire support technique, il veut refuser le support technique. Très mauvais support.

intact is an outrageous company. It has been well over one month since we filed a claim and after speaking to 11 agents , still no response, let alone a settlement. Absolutely no service! Intact will take your money instantly, but don't expect a payment for month! will be looking for a new insurance company tomorrow. goodbye Johnsons, Belair direct, and Intact!

They will not pay my truck was stolen and almost a year later and not a dollar they are investigating every day a new something they are looking for any reason not to pay then someone tbone me in my other truck they have taken my other truck will not give back to me and they have not payed me a dollar for the second truck
They are scammers they will go to the police and try to have you charged for anything to claim excuse not to pay becarefull this company is very awful this is after being a customer for 22 years.