Economical Insurance Auto Insurance Reviews

I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.

If you’re looking for incompetence, endless frustration, and a complete disregard for their customers, Economical Insurance is the perfect choice. My experience with this company has been nothing short of a nightmare, and I wouldn’t wish it on anyone.

Here’s what I’ve endured:
• Terrible Claim Handling: My car was sent to a body shop they recommended. Instead of fixing the minor damages, the shop unnecessarily repainted large sections of my car, leaving it with mismatched paint and even more issues than it had initially. And guess what? Economical stood by and let it happen.
• Lack of Support: I’ve been without my car for months now, paying for a rental out of my own pocket while continuing to pay insurance premiums. Every step of this process has been a battle to get even basic assistance.
• Dismissive Adjusters: Communication is slow, unhelpful, and borderline rude. Repeated attempts to get answers are met with vague responses or outright indifference. It’s like they don’t care because they know you have no other choice.
• No Accountability: They prioritize protecting themselves and their so-called “trusted” repair shops over their actual customers. Even when presented with evidence of poor workmanship, they offer nothing but excuses.

Economical Insurance has caused me significant financial, emotional, and mental distress. They make their customers fight for every ounce of support, and even then, the results are disastrous. I wouldn’t recommend this company to my worst enemy.

Final Thoughts:
I am committed to ensuring that others don’t suffer the same experience. I will gather every document, piece of evidence, and review I can find, and I will share this story across every platform, social network, and with every relevant authority, including provincial representatives and regulatory bodies. This country cannot be a safe haven for companies like this. We must all do our part to fix what’s broken and hold businesses accountable for their actions.

Save yourself the pain. Economical Insurance is a joke of a company that doesn’t deserve your money or trust. If you care about your car, your sanity, or your time, run in the other direction.

From my experience, they are by far the worst company to deal with for a claim. Setting up the claim was straight forward. They were too busy to take a look at the car and wanted it released into their own yard and threatened to charge us storage fees. Many phone calls to them with promises of callbacks, nothing returned. One of the guys who called was very rude on the phone.

They have the worst process and people working in claim department, specially adjusters. They never pick calls and reply your over emails. When you ask for justice, they will ask you to provide irrelevant documentation and then put your claim on without prejudice and then delay as much as possible.

Had the worst experience with them after filing a claim (not at fault)
They made me call the body shop and wouldn't deal with them directly.
They wouldn't answer emails, calls for weeks on end.
Failed to tell us my car was fixed 2 weeks after the fact.
Absolute garbage company, switched right after this experience.

Do not recommend. Lack of direction and no communication if a claim is made. They don't seem to care. But they love to get your monthly payments.

after 11 years begin their client, when an accident happened, the service I got from them was frustrating, horrible.
Ignoring my emails and no communication from them.
I have 2 horrible experience with this company.
Ripped off

I needed car insurance for 6 months and now have paid an extra 3 months and they will not send me a form to cancel!!!
I have called twice from Australia and email errors from here. So these criminals are still trying to collect and the vehicle is in storage since November.
What the hell????

Customer service is terrible for both auto and home.
They are expensive to boot.
They did not approve a home claim and had no expense when it was fixed. They threatened to cancel the insurance if the problem was not fixed by a certain date- even thought the supply chain problem caused major problems for getting workers to fix the problem.
The non-accepted claim was recorded as a bonafide claim.
After a car crash, the adjuster would not check out a witness' statement. Which may have altered the settlement.
He did not answer many e-mails. Very bad experience. Very bad adjuster.

I'm at my wit's end with this terrible insurance company. My truck was stolen in September, and they've been nothing but a nightmare to deal with. They won't even give me a rental car because they're "investigating," whatever that means. I've given them every document they asked for, but there's been zero progress. Trying to get a hold of the adjuster is like talking to a brick wall – they never answer calls and only reply to emails after I've sent a bunch. It's the absolute worst communication I've ever experienced. They won't even give me any updates. Here I am, four months later, still waiting to find out what's happening. It's just ridiculous.