Coachman Insurance Auto Insurance Reviews

Waited 5 months to send me back my double payment then contacted me saying that the carrier of my insurance didn't file in time so they let it go and when I said I wanted to cancel my insurance they said I owed for the entire time I've been waiting for my paperwork only ever got a 30 day slip when I said I didn't want to deal with them they threatened me with filing for cancellation for lack of payment and put it against my credit even though they had my double payment and a void check to my account they blamed it entirely on me and left with threatening emails and when I finally gave in and paid the double payment again I was left having to contact them again 3 weeks later because once again it's left to their customer to do all their work or face paying a higher premium to cancel and go with another provider

Even after my policy was expired and I moved on to another insurer, Coachman continued to take money from my account, even after they received a cancellation letter. The letter was sent on advice from my broker - BUT they were never authorized to take money after my policy expired. I had to go to my bank with all my documentation (I am glad I saved it) to get my money back. They did it again - I had to repeat the process. The company does not answer calls or respond to queries. This is theft! If you or I did it we would be charged. Save yourself a horrible hassle and do not deal with this insurer.

This company is the biggest definition of a scam I have ever seen! I would never recommend this company to anybody, the only reason I dealt with this company, to begin with, is due to the fact that I used a broker to find me insurance. After my cancellation, this company sent me back $110 out of over $630 that they had owed me. I shouldn’t have to chase after a professional insurance company for my money back. It’s been over a month since I have inquired about receiving my money back and have not gotten one response. So whether you’re looking for good insurance prices or good customer service THIS COMPANY IS NOT IT! They will leave you out of money for months!!

My husband had an accident in Feb 2017. single car. We were trying to not go through insurance because I had had two accidents 3 years prior to that. We found out we had no choice but to make the claim on a Friday. That is when the nightmare started. Because they all go home at 4:30 pm. I was not able to get my rental till Monday morning. Then was told it would be 4 to 5 days before they checked if my car was repairable. I had to call days later because no one called to tell me that it was complete and it was a write-off. Found out how much we were getting for our old car. Ok so now I have numbers. Dealing with Corina who does not have any humane empathy skills what so ever. And speaking to her is like speaking to a cardboard box. Trying to get clarification on anything is like wiping your "deriere with a cactus". After repeating myself a million times that both my husband and I work day shift and don't have cell phones and asking to call us at 4pm when we get home. Her responds was "Well, I called at 11 am and you should answer your phone." I am in the process of looking for a different company.

Someone had backed up into my car so it needed a new door. No fault of my own. First my car being fixed got delayed 2 weeks because Jennifer, my adjuster, sent my info to the wrong shop. Even though she gave me the location to bring it! Then when my car finally got started, Coachman said they were cutting off my rental even though the delay is their fault and I still have about another week till I get my car. Currently, my car is done at the shop but they wont release it, cause Coachman has not paid yet. So I call coachman, they say, they sent a cheque through the post office! So right now I'm paying my own rental and the shop is charging me for storage fees!! Coachman is completely rude even the supervisor Monica I spoke to told me it's not their job to deal with and it's my problem!! Do not use these crooks!! The second I get my car back I'm looking for a new company. My car has been in the shop over a month now and counting...

I was in a car accident this year no fault of my own. I have been dealing with this since March, one word to describe this company is mismanagement of their files, poor customer service, and completely disregarded as a client. I have now chosen to leave and go to TD Insurance.

My husband went there to get auto insurance and the young lady who was assisting him in doing so tried to have sex with him in her office and since then she's been calling our phones early hours in the morning trying to get him. She's called me names because I told her to leave us alone. I will be taking this matter to court because she is using the auto insurance to harass us and she CANCELLED the insurance because my husband refused to sleep with her. They are trying to force us to pay cancellation fees!!! THIS COMPANY IS A JOKE!!!

Had insurance prior to my accident with them. They are a joke, if the accident isn't traumatizing enough for you, then they will make sure to put you through hell. In 2 years we haven't missed 1 single payment, yet getting them to even acknowledge it was a not at fault accident in a hit a run was a nightmare. It took over a week to even start a claim because nobody knows what's going on or even what policies are in place. We had our accident in Sept 2014 we are still dealing with them.

I had my frist incident which was a flood that happen in my underground parking, when I first report it to coachman insurance they didn't get back to me until 3 business days and I was stuck with no car for 4 business days, I was covered for everything so after I have received my rental just 2 weeks later they have called me and told me to bring back my rental saying that I exceeded my 1500.00 amount for rental coverage which was a lie and provided information to them from the rental agency and then when they rudely apologize they put me on hold for 2 hours while they brief it through the claims supervisor. Still dealing with them now to get my settlement of vehicle sent out so I can get my new car since it's a write off this claim has been open since January 9th 2015. When going through something like this that makes life a little more stressful you think they'd make it easier nope its the other way around. The rate might be cheap but you get with what you pay for poor/rude customer service, slow claim process and the attempt to ripe you off .