Scotiabank Fixed Mortgage Consumer Reviews

I had a fixed rate mortgage with Scotiabank after I have purchased my first property. The rate was quite good - my mortgage broker was able to find it for me. The customer service though was just ok, not spectacular. I realized it after switching to RBC where I currently have my mortgage. Also my wife had her mortgage initially with Scotia but when we went to a branch to discuss some additional aspects such as taking out equity from the existing property it seemed that the level of knowledge varied greatly across staff members - some mortgage specialists were quite knowledgeable but others less experienced. We felt that RBC really appreciates our business as opposed to Scotia. So we are happy about the switch.

excellent customer service competitive rates online capabilities to view mortgage status responds to questions in a timely manner convenient lacations for face to feac meetings when required

I find they give me everything I want and are pro-active. They call me to renew early if the rates are good

It was all very hands-off dealt with mostly by a real estate agent. I only got involved when it was time to sign.

They were very upfront with me about fees and their contract. They ran through the contract with me and compared different products so I would get the best value for my needs.

Lots of prepay increased payment matched payment options to pay faster. Wish I had digital access with tools to track payments progress interest etc.

Everything was prepared and explained. The rates and the payments were properly set up. All questions were answered. The bank treated me well.

Scotiabank was extremely excellent in processing our mortgage. They were very informative and explained every step of the process to us.

Online access to mortgage. Excellent mortgage rate-- better than expected. Excellent customer service. We had all of our questions answered. For the application process we had to go to a mortgage broker which was a little disappointing because we already banked at Scotiabank.

Hard to get a hold of loans manager to make changes. They promised to call and didn't and never returned messages. I had to go in and make changes with another person at Scotiabank