Terrible customer service
by Riley on May 7, 2024
1 out of 5 stars
Life Insurance Reviews
Manulife Life Insurance Reviews
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(99 reviews)
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Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.
The app is bad, the web portal is bad, customer support can't help over the phone, even their online agent is bad. This company is completely useless in every way.