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Canada Life Life Insurance Reviews

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(161 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Agent/rep availability
100.0%
Claim - adjuster
100.0%
Agent/rep callbacks
50.0%
Agent/rep knowledge
50.0%
Claim - denial
50.0%
Claim processing time
50.0%
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Agent/rep availability (1) Phone wait times (3)
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Consumer (141) Insurance agent or broker (1) Insurance Company representative (2) Expert (3) Other (13)
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Impossible to get someone on the phone.... add a chat!

by hipshop on Jul 14, 2023
1 out of 5 stars

You hold 2 hours on the phone and the system cut you automatically. Please invest in CHAT GPT to get a minimum of service. Can't be worse...

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Review topics
Phone wait times

Telephone wait times

by Scarborough customer on Mar 14, 2022
1 out of 5 stars

Don't even try to phone them. Unbelievable wait time... gave up.
With non-service like this, think again about buying life insurance with them.

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Phone wait times

One hour 30 min behind the line

by Velkon on Jan 17, 2024
1 out of 5 stars

Horribly long phone waiting hours between 1.30 to 2 hours! Is this on purpose or lack of serious management?

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Review topics
Agent/rep availability Phone wait times