Canada Life Life Insurance Reviews

Unfortunately for most, Canada Life insurance is chosen for them by their employer and so there is no leaving or options.
Their wait times on the phone and email are just ridiculous. Imagine having to set aside your day to wait for someone to connect you to someone else because they don't train their personnel. Sorry I only know this, so I have to transfer you. I have literally sat on the phone for 2 hours and then the line drops me because they don't think anyone is stupid enough to be here... oh wait that's me.
I absolutely hate them and their music because let's be honest if you're a customer you have listened to it for hours on end.

If you have a choice, go elsewhere. Go to an insurance company that actually appreciates your time and money.

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

Took over an hour and 20 mins before I was even able to connect with someone. Has been like this for the past few months. You would think they would hire more staff to help with these ridiculous wait times.

They don't understand real life. Phone service finishes at 6:00 PM. I finish my day at 4:00PM, arrive home around 4:45pm. Took the phone and have been waiting over than 1h10 (while awaiting message states around 10-20 minutes). The service suddenly cut my line and ended I wasted over an hour to try to get service.
Coverage is so bad for our organization, I strongly NOT RECOMMENDING this company, they just want the money, no service, no coverage.

I sent an email to Canada Life on SEPT 13, asking about authorization for a 200 day supply of prescriptions for travel purposes. As of Sept 29, I have not received a response from Canada Life.
So I tried to call. After 1 hr 45 minutes on hold, the recording came back to say they cannot respond to me, so please leave a message which they will respond to in 2 business days. This is completely unacceptable.

If I could give this company 0 stars I would gladly. I work at a dental office and from feedback from my coworkers, my patients and myself this company is terrible. Wait times to speak to someone are more than an hour long. Meanwhile, their staff are only willing to hold for you for 1 MINUTE... Their clients time waiting for them is clearly not valuable to them. They are always causing problems for my patients, and I am always calling to help my patients get paid for what they are entitled to, and I wait for HOURS and am told that it is their policy to only hold for one minute. It is JUST BRUTAL and I hope for everyone's sake that their employer does not choose this company as their insurance provider.