Canada Life Life Insurance Reviews

Unfortunately for most, Canada Life insurance is chosen for them by their employer and so there is no leaving or options.
Their wait times on the phone and email are just ridiculous. Imagine having to set aside your day to wait for someone to connect you to someone else because they don't train their personnel. Sorry I only know this, so I have to transfer you. I have literally sat on the phone for 2 hours and then the line drops me because they don't think anyone is stupid enough to be here... oh wait that's me.
I absolutely hate them and their music because let's be honest if you're a customer you have listened to it for hours on end.

If you have a choice, go elsewhere. Go to an insurance company that actually appreciates your time and money.

As a practitioner, we deal with this company a lot, specifically direct billing through Telus Health. Here are two areas of improvement in which they know about, but seem to have no interest in improving upon.

1. Commonly the billing submission is termed as "under review" and not accepted. However, their software and practitioner interface does not allow you the check on the "under review" submission and requires you to call.

2. There must only be a total of two people working the helpline, and they must have severe cognitive delays because in the rare chance you get to talk to someone without waiting an hour, they promptly transfer you to the wrong department or drop your call.

In all honesty, this seems like an intentional way of reducing the volume of claims and saving the company money- ie- Annoy the shit out the practitioners so they won't direct bill, and hope the cost of paying out of pocket for some patients (then being reimbursed) is prohibitive for some of the poor souls that have their subpar insurance.

PS- 1/5 stars was given because 0/5 stars was not an option