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Canada Life Life Insurance Reviews

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(161 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Agent/rep availability
66.7%
Claim - adjuster
66.7%
Agent/rep callbacks
33.3%
Agent/rep knowledge
33.3%
Claim - denial
33.3%
Claim processing time
33.3%
Policy clarity
33.3%
Policy coverage
33.3%
Website experience
33.3%
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Agent/rep attitude (2) Agent/rep availability (9) Agent/rep callbacks (7) Agent/rep knowledge (2) Billing/payments (1) Claim - adjuster (3) Claim - denial (2) Claim processing time (5) Email/message wait time (1) On-hold times/transfers (3) Phone wait times (6) Policy changes experience (1) Policy coverage (1) Website experience (1)
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Medication not covered

by Robbie on Jul 19, 2023
1 out of 5 stars

Getting to talk to someone is impossible. Medication approved for over 4 years by Sun Life is not covered by Canada Life. I am diabetic and can’t get my medication cause other people abuse the product. Not my fault. I have had no medication for 3 weeks now. My health is important to me but not to Canada Life. Federal employees (current and retired - me) should have stayed with Sun Life. We were promised a smooth transition. Totally false.

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Review topics
Policy changes experience Policy coverage