Canada Life Life Insurance Reviews

As a practitioner, we deal with this company a lot, specifically direct billing through Telus Health. Here are two areas of improvement in which they know about, but seem to have no interest in improving upon.

1. Commonly the billing submission is termed as "under review" and not accepted. However, their software and practitioner interface does not allow you the check on the "under review" submission and requires you to call.

2. There must only be a total of two people working the helpline, and they must have severe cognitive delays because in the rare chance you get to talk to someone without waiting an hour, they promptly transfer you to the wrong department or drop your call.

In all honesty, this seems like an intentional way of reducing the volume of claims and saving the company money- ie- Annoy the shit out the practitioners so they won't direct bill, and hope the cost of paying out of pocket for some patients (then being reimbursed) is prohibitive for some of the poor souls that have their subpar insurance.

PS- 1/5 stars was given because 0/5 stars was not an option