Desjardins Insurance Home Insurance Reviews

I have been a client of Statefarm/Desjardins for 29 years, with multiple policies. My immediate and extended family has also been extremely loyal. Recently my house was damaged in the hail storm that hit Calgary on June 13th, 2020. The damage was significant, so I made a claim. I have always felt comfortable I was covered by Desjardins if I ever had a problem since the company statement is "helping clients is their top priority". I am currently discussing my claim and have been informed they plan to patch my house repairs with a siding product that doesn't match the current siding on my house, also this is not the correct way to make the repairs as there is damage that is unseen or known about. I understand that insurance is to cover my loss, and not to come out ahead, but with this repair, my house will decrease in value as the repair is amature and noticeably different from the existing materials. The disputed value of the repairs (per my contractor) of doing the patch job and the correct and appropriate repair is approx. $5000.00. This is basically the value of my Loyalty to Desjardins. It is the difference of a loyal client for many years or a disgruntled client with questions that the same loyalty is returned. I simply want the repairs on my claim to be done professionally and correctly. As of this review, if you are looking for home insurance Desjardins is not in your best interest. Loyalty is of no interest.

Responded quickly once the urgency of the issue was brought forward.

Good customer service, high rates that do not reflect the changes in the market.