Desjardins Insurance Home Insurance Reviews

I can only assume any good reviews about Desjardin on this site are a hoax. Desjardin contracts out claims investigation to an independent adjuster. Their sole purpose is to deny your claim. Denying claims is how they are favoured in the industry. I had no contact with Desjardin and no help from the policy issuer. The adjuster shows up immediately while you are upset. Their intent is to record your statement to find anything they can use to deny your claim. It doesn't matter that your claim is legitimate. Anything you say is for the purpose to deny or reduce your claim. They are not your friends and are certainly not there to help you. Look at all the tactics insurance adjusters use to deny or delay your claim.

We had water damage caused by another unit owner's fault. We started to report the claim with our broker and claims advisor was the one who was dealing with our case. She never calls back when you left her message or email, but she always blamed it is your fault and she did. We had asked our insurance broker to send a double email to notify her. She handled our case very slowly and poorly. She only realized there was a big mistake when the cheque was ready to go then she said it needs to redo again and it wasn't her work. Somebody did it for her and the first estimate took almost 25 days to complete. She even said this is the procedure.

Every time I contact the adjuster to find out what updates about my claim. He told me - he will call back me. But this never happens. My claim was $15000.00 and he offered me $5200 for settlement. I refused and request to him for repair, which is still pending more than a month now. The adjuster is like a weak student, who is giving an examination paper.

I had arranged to withdrawal some of my RRSPs & was told it would be deposited in my account in two to three working days. After a week I called to find out where my money was & was told they made an error. A week later I received a call saying my money would be in my account the next day or the day after for sure. Well, that was a week ago & I still do not have MY money. Don't know when or if I will ever see my money. Terrible company to deal with. Stay away from them!

My house got hit by the lightning on July 16 and the adjuster is absolutely useless. The file was transferred to contractors who hired subcontractors. They came, took pictures and everyone is throwing the ball to the other. I have at least 10 appliances that are damaged and the roof and from July 16 until today, August 30, nothing was done. When I call, I'm told the adjuster is on holidays and when I ask to talk to a manager, I'm told that it is not possible and I'll be called within 24 to 48 hours which never happens. A bunch of liers and unprofessional. When it comes to get your money they are great but when it comes to repair your stuff, they disappear and hide. The worst company, cancel your contract with them right away, they don't care about customers, claims...

Have been charged twice within 1 month after my 1 year Insurance expired. I moved out of the city, so had no need to renew it. First time got charged 34$, the bank declined for no funds, and of course I got charged overdraft. I called immediately to clarify the issue, and the assistant told me I will be called back during the week from agent office. No one ever called. Then Desjardins charged me again 69$ a week later. I called again to the office asking why am I being charged. The assistant X (she never managed to pronounce her name clearly) on the phone tells me it is the law them to charge after the contract expires. No one ever took care from Desjardins to explain me of such law where they can still charge me even though on the contract is stated that I agreed for 1 year of preauthorized withdrawals. After being told several more times that I'll be called back on the issue, and never have the call returned, I kept calling myself until they presented me with their explanation, and that they will only refund me 26$ and agreed to cancel my contract. Customer Service experience : They keep talking, never give me a chance to speak, and when I speak they interrupt me. I have a very bad after taste. Will never book any insurance with Desjardins again. Strongly recommend everyone to stay away from them and find another company that has better communication with their customers.

Had little water damage in one section of my basement caused by a "recalled" toilet that came with my new house. It took Desjardins well over a month before anyone came to inspect and 3 months before repairs...and this was a small insurance claim. The adjuster was rude over the phone, she tried to be humorous but was more sarcastic than helpful. Tried to nickel and dime repairs that were imminent caused by this faulty manufactured toilet. Had never filed a house claim in 34 years. Had to contact her Director for fairness. Filed one car insurance claim "for my brand new car" that a neighbour's daughter backed into when she neglected to look when backing out of her laneway - new driver. Desjardins tried to nickel and dime that claim as well. An insurance adjuster was rude, sarcastic, and had a laissez-faire attitude. Some of their bank tellers are unwelcoming at times. Time to drop Desjardins! Stay away.

My home insurance went up $350 a year. I never had a claim. I have been with them for 7 years now. I will not renew and I brought them a huge customer base through me recommending them. Now you increasing my rates more than $30 a month. I called them and they said it's the best rate they can give me. I said I'll take my business somewhere else. They didn't care. I will not recommend them anymore and I will recommend to everyone I have in the past who went with them to go elsewhere as well as they will not care if you leave when they raise your rates that high for no reason. It's a shame because I'm a 10-star driver with them as well and when the policy comes up for renewal. I'll be switching auto insurance as well before they raise those rates through the roof. Never had a claim or even a driving offence either. I'm a model customer who now gets the shaft from Desjardins Insurance. Bravo! Do not get insurance with this company. They offer low rates to hook you in and then try to get their moneys worth out of ya at the end and since they got years of money out of ya, they won't care if you leave. Thank you for nothing!

The worst customer service ever. Response time: N/A. The advisor didn't care to respond back to tell me when to expect an answer. Very unprofessional and unthoughtful. Constantly ignoring messages and emails!!! I wish I was dealing with a robot instead!