Desjardins Insurance Home Insurance Reviews

I'm going to exclude the hours of wait times and their horrible phone services. The long-short of it is that Desjardins charged my credit card without giving me a proper warning. When I called them up to get these charges dropped, I asked them why didn't they email me prior to charging me. They told me while they didn't email, they sent out a letter. A letter which I never received. I asked them to cancel the service and requested that they drop the penalty for cancellation because I never received any letter and they failed to send me an email. They said they would get back to me. A week later they call me up to say they're going to continue with the penalty because - surprise, surprise - NOW they say an email was sent out. I checked my inboxes (all emails I receive are shared through multiple accounts), I checked my SPAM inbox, and there is no proof they sent anything out. In that week they decided to change the information in my file to say they did send out an email just so they could charge me. There's no proof an email was sent out, and they changed their story to me. Just so they could fine me. I presented this argument to the person calling, and she was adamant. She could not provide proof anything was sent out, and refused to even acknowledge that it was strange that only a week ago they admitted they hadn't sent out an email. Because they control the information, they could basically put any lie into their files to support their decisions. They are liars. They are thieves.

The worst insurance ever... we are in process of claims.. our basement is hanging for 3 weeks now and we don't get the right answer from them. They keep on telling me that they are waiting for the contractor's answer. They don't even bother to call the contractor and find out... I don't recommend this insurance! The worst ever!

I got service is overwhelmed, not ready to handle hail and storm damages on 13 June in NE Calgary. Fully unprepared. No communication no coordination! Slow and slow... Why are you not ready? The answer is oh there are large amounts of claims and we can't help! Wish I have a different provider!

I had a fire claim almost 3 years ago... the lack of documentation has put my home nowhere to where it was before. The lack of skilled trades has created more damage to my home and the work has created further grief for myself and my family. The adjuster lies to you making promises that are never fulfilled. They cheap out jobs go to the lowest bidder and it shows. 20 years making my home beautiful, 1 insurance company to destroy it... worse than the fire. Pay the higher premium... at least you're insured with a piece of mind.

Do not get insurance through Desjardin! (The Personel). We had a protein fire in October and they have taken forever to do anything. 54 days+ with no work being done in our home. They have tried to make us move back in by refusing to continue to pay for our hotel expenses. Been staying in a hotel for 4+months. We have respiratory health concerns among others. This is no way to treat your clients. If you are currently with Desjardin... call for quotes and get out. If you are not, do yourself a favour and run!

Today I received a yearly contract from Desjardins for renewing my condo's insurance for the next year starting from 21st March 2020 and to my shock and disbelief, I noticed that they have increased my rented condo's premium by $60. I called the customer service number and spoke with a woman who said her name was Sandra. From the outset, she was aggressive and defiant and couldn't give me a satisfactory reply to a decrease in the policy amount and increase in the premium. Especially when I have not filed any claim in the previous year. The reason for the decrease in policy amount and increase in premium given by her didn't make any sense. She said since Desjardins are receiving claims from other people that's why they have decreased my policy amount and increased my condo's premium. I told her that it doesn't make any sense to which she said that she has two houses and three cars and she also has to pay more premiums. Again, this example was not necessary to bring home my complaint. In the end, she said if I'm not happy, I'm free to shop around because she can't do anything about the increased premium amount. This proves that Desjardins customer care people are not only aggressive and defiant but also are impolite with their customers. Very bad customer service.

I can only assume any good reviews about Desjardin on this site are a hoax. Desjardin contracts out claims investigation to an independent adjuster. Their sole purpose is to deny your claim. Denying claims is how they are favoured in the industry. I had no contact with Desjardin and no help from the policy issuer. The adjuster shows up immediately while you are upset. Their intent is to record your statement to find anything they can use to deny your claim. It doesn't matter that your claim is legitimate. Anything you say is for the purpose to deny or reduce your claim. They are not your friends and are certainly not there to help you. Look at all the tactics insurance adjusters use to deny or delay your claim.

I had arranged to withdrawal some of my RRSPs & was told it would be deposited in my account in two to three working days. After a week I called to find out where my money was & was told they made an error. A week later I received a call saying my money would be in my account the next day or the day after for sure. Well, that was a week ago & I still do not have MY money. Don't know when or if I will ever see my money. Terrible company to deal with. Stay away from them!

My house got hit by the lightning on July 16 and the adjuster is absolutely useless. The file was transferred to contractors who hired subcontractors. They came, took pictures and everyone is throwing the ball to the other. I have at least 10 appliances that are damaged and the roof and from July 16 until today, August 30, nothing was done. When I call, I'm told the adjuster is on holidays and when I ask to talk to a manager, I'm told that it is not possible and I'll be called within 24 to 48 hours which never happens. A bunch of liers and unprofessional. When it comes to get your money they are great but when it comes to repair your stuff, they disappear and hide. The worst company, cancel your contract with them right away, they don't care about customers, claims...

Have been charged twice within 1 month after my 1 year Insurance expired. I moved out of the city, so had no need to renew it. First time got charged 34$, the bank declined for no funds, and of course I got charged overdraft. I called immediately to clarify the issue, and the assistant told me I will be called back during the week from agent office. No one ever called. Then Desjardins charged me again 69$ a week later. I called again to the office asking why am I being charged. The assistant X (she never managed to pronounce her name clearly) on the phone tells me it is the law them to charge after the contract expires. No one ever took care from Desjardins to explain me of such law where they can still charge me even though on the contract is stated that I agreed for 1 year of preauthorized withdrawals. After being told several more times that I'll be called back on the issue, and never have the call returned, I kept calling myself until they presented me with their explanation, and that they will only refund me 26$ and agreed to cancel my contract. Customer Service experience : They keep talking, never give me a chance to speak, and when I speak they interrupt me. I have a very bad after taste. Will never book any insurance with Desjardins again. Strongly recommend everyone to stay away from them and find another company that has better communication with their customers.