Desjardins Insurance Home Insurance Reviews

The worst insurance ever... we are in process of claims.. our basement is hanging for 3 weeks now and we don't get the right answer from them. They keep on telling me that they are waiting for the contractor's answer. They don't even bother to call the contractor and find out... I don't recommend this insurance! The worst ever!

Had little water damage in one section of my basement caused by a "recalled" toilet that came with my new house. It took Desjardins well over a month before anyone came to inspect and 3 months before repairs...and this was a small insurance claim. The adjuster was rude over the phone, she tried to be humorous but was more sarcastic than helpful. Tried to nickel and dime repairs that were imminent caused by this faulty manufactured toilet. Had never filed a house claim in 34 years. Had to contact her Director for fairness. Filed one car insurance claim "for my brand new car" that a neighbour's daughter backed into when she neglected to look when backing out of her laneway - new driver. Desjardins tried to nickel and dime that claim as well. An insurance adjuster was rude, sarcastic, and had a laissez-faire attitude. Some of their bank tellers are unwelcoming at times. Time to drop Desjardins! Stay away.

We had water damage in our basement, which was covered by insurance. Desjardins sent their emergency recovery team out within 24 hours of contacting them, however, that's where the problems began. When they brought the fans and equipment downstairs they damaged the walls. When we requested to keep the damaged wood flooring for firewood, they didn't listen and took it with them when we weren't looking (in virtual work meetings). Based on this experience we wanted to use our own contractor rather than the Desjardins contractor and this is where it got really sketchy - they insisted that they would give us $1000 less if we used our own contractor rather than their's, then they started hanging up on us when we called and not answering our calls. Not sure how this will end but it's bad enough that we will loudly tell everyone we know to never use Desjardins!