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We had water damage caused by another unit owner's fault. We started to report the claim with our broker and claims advisor was the one who was dealing with our case. She never calls back when you left her message or email, but she always blamed it is your fault and she did. We had asked our insurance broker to send a double email to notify her. She handled our case very slowly and poorly. She only realized there was a big mistake when the cheque was ready to go then she said it needs to redo again and it wasn't her work. Somebody did it for her and the first estimate took almost 25 days to complete. She even said this is the procedure.