Desjardins Insurance Home Insurance Reviews

I had a fire claim almost 3 years ago... the lack of documentation has put my home nowhere to where it was before. The lack of skilled trades has created more damage to my home and the work has created further grief for myself and my family. The adjuster lies to you making promises that are never fulfilled. They cheap out jobs go to the lowest bidder and it shows. 20 years making my home beautiful, 1 insurance company to destroy it... worse than the fire. Pay the higher premium... at least you're insured with a piece of mind.

My house got hit by the lightning on July 16 and the adjuster is absolutely useless. The file was transferred to contractors who hired subcontractors. They came, took pictures and everyone is throwing the ball to the other. I have at least 10 appliances that are damaged and the roof and from July 16 until today, August 30, nothing was done. When I call, I'm told the adjuster is on holidays and when I ask to talk to a manager, I'm told that it is not possible and I'll be called within 24 to 48 hours which never happens. A bunch of liers and unprofessional. When it comes to get your money they are great but when it comes to repair your stuff, they disappear and hide. The worst company, cancel your contract with them right away, they don't care about customers, claims...

The Company is hiring the most incompetent Contractors, I would never bring them into my home if I needed a job done.
They didn’t follow safety codes (or face-covering in my home), damaged more than fixed and lied about everything (even though I have video footage). I hope no one has to go through this!

Had a home fire in April 2018. We are now in Sept 2018. Desjardins asked for 2 quotes, they got them. They asked for the content list, they got that too. They will only allow $55.00 a day for my husband, myself and our pet for an additional living cost. We cannot live in our home. That's a joke by itself. We pay for this coverage, but they sure do take the monthly payment every month. They have been giving us the runaround from day one. They say they are going to pay, but they will only pay what their "preferred contractor" says the job will cost. Their better known preferred contractor are known as FRIENDLY CONTRACTORS, they measure your home room by room, go back to the office and put all measurements in a computer software and voila - there is their lowball quote and remember, not everything is included in the lowball quote. Why? Because they work very closely with Desjardins Insurance and what they don't put on the quote so we can't see is the actual cost of replacement. It's a SCAM to make people hire the preferred contractor, then the contractor adds all the repairs that were not shown on the quote and the Insurance happily pays the FRIENDLY Contractor. Yet they will not pay your preferred contractor who knows everything there is to know about repairing your home, a computer can't repair your home. DO NOT believe a word these people tell you its all a lie. They don't want to pay. Stay clear of Desjardins Insurance, they are your worst nightmare