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BCAA Home Insurance Reviews

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(48 reviews)
BCAA
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep attitude
33.3%
Agent/rep availability
33.3%
Agent/rep callbacks
33.3%
Agent/rep knowledge
33.3%
Claim - adjuster
33.3%
Claim - denial
33.3%
Claim - flood/water
33.3%
Claim processing time
33.3%
Rates competitiveness
33.3%
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Agent/rep availability (1) Agent/rep callbacks (1) Billing/payments (12) Brokers, Insurance Agents (2) Claim - adjuster (1) Claim - contractor work (7) Claim - denial (1) Claim - fire (1) Claim - flood/water (8) Claim - flooded basement (2) Claim processing time (1) Complaints/ombudsman (1) Discounts, deals, rewards (3) Home Insurance Quote (2) Insurance Rates, Prices (9) New purchase experience (1) Phone wait times (1) Plumbing (2) Policy changes experience (1) Policy clarity (1) Policy coverage (11) Policy Switching, Cancellation (8) Rates competitiveness (1) Rates in bundle (2) Renewal experience (1) Sewer Backup (1) Snow, Hail, Damage (1)
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Not a good insurance company

by Not Happy on Dec 3, 2024
1 out of 5 stars

Extremely disappointed as every level. Adjuster failed to call me back after leaving messages for two days. Very unprofessional to say the least, especially in an emergency situation.

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Review topics
Agent/rep availability Agent/rep callbacks