My experience with BCAA
by Previous BCAA customer on Jun 4, 2014
1 out of 5 stars
Home Insurance Reviews
BCAA Home Insurance Reviews
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(48 reviews)
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Agent/rep attitude (1)
Agent/rep availability (1)
Agent/rep callbacks (1)
Agent/rep knowledge (1)
Billing/payments (12)
Brokers, Insurance Agents (2)
Claim - adjuster (2)
Claim - contractor work (7)
Claim - denial (2)
Claim - fire (1)
Claim - flood/water (9)
Claim - flooded basement (2)
Claim processing time (2)
Complaints/ombudsman (1)
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Home Insurance Quote (2)
Insurance Rates, Prices (9)
New purchase experience (1)
Phone wait times (1)
Plumbing (3)
Policy changes experience (1)
Policy clarity (1)
Policy coverage (11)
Policy Switching, Cancellation (8)
Rates competitiveness (1)
Rates in bundle (2)
Renewal experience (1)
Sewer Backup (1)
Snow, Hail, Damage (1)
Review author
I used BCAA home insurance for over 20 years with one claim. The one claim involved faulty toilet tanks that cracked. When this happened BCAAs contractor quickly had this cleaned up and eventually repaired. No complaints there. However my reduced premiums immediately went to full price as I had made a claim despite them being part of a class action suit against the tank manufacturer. I was asked to take time to meet with their law firm and sign papers etc. On the second round of papers signing i asked if my premium payment discounts would be rebated as the company will get funds from this suit as the tank company was taking responsibility for the defect and I was told "No" .
Many years later we purchase rental and rural property which was deemed to high of risk even though we were loyal customers for over 20 yrs. I will never deal with them again. Coast Capitol has been very good and gladly accepted our business.