Belairdirect Home Insurance Reviews

I was automatically enrolled in Bel Air when my former insurer was bought up. Unlike before, customer service under Bel Air is non-existent. Please hold, we are experiencing higher than usual call volume! I wonder why? On renewal, my quote was through the roof for a 2-bedroom apartment. I found a new provider, with lower rates, and the same/or better features. I called Bel Air twice and after a 45 minute wait got to speak with a living, breathing human. Unfortunately, the agent told me it was too early to cancel because it was more than 30 days. So, I phoned again when it was 28 days, and after a 30 minute wait on hold, an agent wanted to try getting me to renew. I resisted and they finally accepted my request to not renew. Had I been less strong willed, I am not sure that I would have succeeded. Sounds like strong-arm tactics to me. Beware!

Called to update my policy. Told that my updates increase risk and they have to cancel my insurance. Cancellation now means it's difficult to get insurance elsewhere and increases the overall price. Note I've been told that the small changes WOULD not impact my rates with other insurers, but having a CANCELLATION does.

There was a payment issue with my home plan - instead of contacting me via email or phone, they sent me some papers which never reached me. After trying that once, they cancelled my plan. I called back to find out what the issue was, they gave me no information about why my payment was declined and had me sit on the phone for 30 minutes before telling me I wasn’t eligible to renew my policy with them for 5 years due to the cancellation. On top of that, they told me that my car insurance with them would be affected due to the home cancellation.