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I had the misfortune of needing to make a tenant insurance claim for theft twice. Given the reviews here, the first time around I thought I was in for an interrogation and being fought tooth and nail over every item, but that couldn't have been further from the truth. They were friendly, understanding, and did not give me a hard time about the claim. Certainly I had to provide all the information and documents they requested, but it was all reasonable.
The second time around I was wincing at the thought of making the report thinking that I would be treated like a criminal myself, even though I had a police report and proof of the thieves breaking in, but again I was pleasantly surprised by how helpful and understanding they were.
Maybe they are trying to improve their online reputation, or maybe tenant insurance is where they shine, I don't know. All I know is that I have absolutely no reason to consider any other provider and I don't know how my 2 claims could've gone any better.