The Personal Insurance Home Insurance Reviews

We had flood since middle last year and the personal insurance haven't completed our claims up till today. The Adjuster is terrible and the worst I have ever seen. Flood is not what anyone want to experience and aside the trauma and the stress from that, working with this useless adjuster assigned our file is the worst thing and the worst person anyone can have. Since years we have been with personal insurance, this is our first claim and I must say, it is a terrible experience. Up until this moment, our claim has not been concluded and our adjuster available. Communication with this adjuster is terrible and frustrating. We called several times and left messages but she hadly return our calls. We sent email and no response. Even when she promised to call or send email, that didn't happen. She doesn't care what we are experiencing as a family. No empathy and I must say that is indeed inhumane. To worsen the experience, they have increased our premium since 3 months ago without completing our claim. I hope someone with professional ethics and good human relational skills can reach out to us. This is new year,we want to move past all this nonsense and get back to our normal life as a busy family.
Thanks.

Please don't select "The Personal insurance" for your needs & any cost. Very bad experience in my lifetime. They give you a top stress level when you need them. The adjusters are very hunting, for the damages or constructions, they will recommend using their contractors If you don't use them, adjust will cut down the settlement unreasonable. If you use the contractor he recommends, he will make double payment. Because they are getting the commission from them.
Also, the adjuster will recommend you and your family to live in the same house while full house construction happens.

Still no call from an adjuster. Cannot live in my apartment. They are nice and caring when they sell the plan but when it the time to claim they don’t know you.

Just called their customer relations department. Waste of time. No empathy whatsoever!

I had a very negative experience with Personal Insurance recently when I had to make a basement water damage claim. First of all, there was over almost two hours wait when I had to phone them. Secondly, their adjuster was ill-mannered, difficult and very slow in finalizing the claim. I will be switching to another company soon! Not recommended at all.