The Personal Insurance Home Insurance Reviews

I have the account set up with login id and password. But their web site wants me to call their 1800 number to connect with an agent to be able to log in. I am not a new user and have logged in before several times with same credentials! When I call them, there's no one to take my call. So I can't login into my account during non business hours!! Unnecessarily they make things difficult for the customers!

Extremely long wait times to talk to anyone about issues with the insurance. Had knob and tube in the house when applied for insurance. They said was fine, finish the work within a month or two. Work completed, but then they required a letter by the electrician and not the city permit inspection. NOT INFORMED UPON INITIAL AGREEMENT. This insurance company not for the people. They threatened to cancel my policy without it, ultimately had to cancel it myself since they lied. The price was good, coverage decent. Never had to make a claim. Would recommend if you have a fine house and never need to talk to them. But any issues? Be careful.

I had a very negative experience with Personal Insurance recently when I had to make a basement water damage claim. First of all, there was over almost two hours wait when I had to phone them. Secondly, their adjuster was ill-mannered, difficult and very slow in finalizing the claim. I will be switching to another company soon! Not recommended at all.

I have been trying to finish a home insurance quote for a new home purchase for 3 weeks now. They refused to talk to my realtor, which would have made this so much easier because the realtor has all the information they require, and they were quite sassy about it as well. Instead, they have made me wait on hold for over an hour each time I try to call in before I speak to anyone. They did not tell me all of the follow-up questions that would be required when I first went back to my realtor with some of the gaps in my knowledge so I had to call back on two separate occasions to finish this quote. I even tried to request a callback on their website, for three or four different dates and they only called once and I missed their call. It is so frustrating trying to get a hold of these people. The ONLY reason I am with them is because of a discount that I receive through being a member of a professional body.

I missed one automated payment that I was unaware of and received a letter telling me they had cancelled my insurance and then proceeded to take yet another payment from me. Customer service was horrendous - I was yelled at, put on hold for 20 minutes, hung up on, called back yelled at again by a different representative - put on hold and then hung up on again. They told me I moved? Same home for over 18 years now! After paying them over $40000 over the years and being a loyal customer this is what I get? I would NOT recommend or trust them if you ever need to make a claim.