The Personal Insurance Home Insurance Reviews

I own my house for more than 25 years. Never had a claim. Without putting too much information here, I've made my first claim a few weeks ago. At this point, the adjuster (very polite) is trying to find loopholes on how to reject the claim. The amount claimed is really small, a few thousands of dollars when my deduction is fairly high. Almost not even worth doing it. It seems that they put all their resources on how to reject my claim. I pay over 6k a year on my home/car/bike just to find out that I'm not insured. I will move on to a reputable company. YES - their policy is a bit cheaper but at the end... are you really insured?

I have been a customer/policyholder of The Personal for 12 years and made my first home claim due to the Nov 2014 wind storm in the Oakville/Burlington ON area. The claims management experience has been a nightmare! Little assistance to help the policyholder through a stressful process, ridiculous policy on covering damages/expenses incurred because of The Personal and their service providers' incompetence, and to top it all off, a painful process to even get funds forwarded in order to pay service providers for those expenses they DID accept!!! Unbelievably bad customer service skills, adjustment/claims management process and expense reimbursement. I am beginning to believe that the favourable rates (mostly due to a group plan) are just not worth it. Stay away for the claims experience alone - believe me! If I could choose NO STARS I would.