Home Insurance Reviews

TD Insurance Home Insurance Reviews

This page has been viewed by: Please wait... consumers
(229 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Cheap Home Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $300 annually

Get an instant quote

Filter

Most helpfull reviews Clear all

Worst insurance

by Maya on Nov 8, 2021
1 out of 5 stars

TD is the worst insurance. Really bad customer service. Waited for hours on hold. When you make a claim they never get back to you. When I called had to wait a very long time on hold. They are very unprofessional, I made the same claim three times and they said that they lost the file or they didn’t know the password to get in. I wanted to give zero stars, but the review wouldn’t go through.

0 of 0 people found this review helpful. Did you?

YesNo
Households in Alberta pay, on average, approximately $60/month in homeowners’ insurance costs. We can help to push these costs even further down. Get a house insurance quote today to start saving today. Rates start at $20/month.

Terrible customer service

by A patel on Oct 1, 2021
1.5 out of 5 stars

I have a TD home insurance phone to talk to customer service related to my home insurance.
Three times call the customer line and waited for over 25 min and finally hang up. They are making money on my policy but have no time to talk to the customer.
Next year I will change my provider.
Bad
Bad
Bad service.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Do not use this company.

by Henry on Aug 6, 2021
1 out of 5 stars

My worst experience in many years. TD was slow, made large errors and repeated them, had long wait times and I was cut off twice during long waits. I lost count of how many apologies I received for incorrect information. Cut the grief and use a broker. When I did this I received excellent service and a lower premium for an identical cover. It's a big relief to be free of TD...

0 of 0 people found this review helpful. Did you?

YesNo

Horrendous customer service

by Cat on Aug 4, 2021
1 out of 5 stars

TD has been sending our mail to the wrong address and so we did not know it was renewed. Somehow they managed to get a past due bill to our correct address. I called to request they backdate the cancellation.
I had to sit on the phone for over an hour and a half and go through 3 separate agents before anyone would help me. The first agent refused to help, the second agent put us on hold for over 30 minutes. Third arranged manager call back.
Unfortunately, the manager, Bo, was the worst yet. He admitted they'd been sending our mail to the wrong address. He admitted the experience I had was inexcusable. When I asked how they managed to get a bill to the correct address, he had no answer. He admitted he had the ability to backdate the cancellation, but he refused to because he said it didn't warrant it, even if we never received any documents.
We've filed a complaint with the better business bureau. Avoid TD Insurance at all costs, especially the Halifax branch.

0 of 0 people found this review helpful. Did you?

YesNo
Did you know that Ontarians pay, on average, $47/month in homeowners insurance? Looking to change your home insurance or simply want ensure that you do not overpay? Our home insurance quotes are among the most competitive.

Pathetic phone wait

by parvinderr on May 26, 2021
1 out of 5 stars

Pathetic pathetic phone wait...

1 of 1 people found this review helpful. Did you?

YesNo
Review topics

Insane wait times to call

by Brodiebert on May 17, 2021
1 out of 5 stars

Called and waited 1hr 40 mins only to get disconnected! If you can't answer your phones in a timely manner hire more staff, have a callback service or have a call scheduling app. This is unacceptable, I switched to TD because my last company had the same issues and I'm considering switching again as clearly they don't value my business!😡 they're blaming it on covid but it's been over a year, plenty of time to adapt

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Condo insurance worst experience

by Dan on May 3, 2021
1 out of 5 stars

They don't care about customers at all, they cancelled my policy without informing or attempting to know the reason. After chasing for 4 weeks I was told it has been declined and let's not mention the average wait time of 1.5 hours every time you call TD insurance.

0 of 0 people found this review helpful. Did you?

YesNo
Looking to save on home insurance? Get our cheap home insurance quote and start saving on home insurance! You will be surprised by how much you can save while getting more extensive coverage.