TD Insurance Home Insurance Reviews

I wish I could give negative feedback. Terrible service. After 20 years in TD insurance, first claim, 2 months no response. Called adjuster, emailed adjuster. No response from TD insurance! Terrible!!!

Stay away, they will trouble you and keep procrastinating the payments. Telephone waits are excruciatingly long.

TD is the worst insurance. Really bad customer service. Waited for hours on hold. When you make a claim they never get back to you. When I called had to wait a very long time on hold. They are very unprofessional, I made the same claim three times and they said that they lost the file or they didn’t know the password to get in. I wanted to give zero stars, but the review wouldn’t go through.

I have a TD home insurance phone to talk to customer service related to my home insurance.
Three times call the customer line and waited for over 25 min and finally hang up. They are making money on my policy but have no time to talk to the customer.
Next year I will change my provider.
Bad
Bad
Bad service.

My worst experience in many years. TD was slow, made large errors and repeated them, had long wait times and I was cut off twice during long waits. I lost count of how many apologies I received for incorrect information. Cut the grief and use a broker. When I did this I received excellent service and a lower premium for an identical cover. It's a big relief to be free of TD...

TD has been sending our mail to the wrong address and so we did not know it was renewed. Somehow they managed to get a past due bill to our correct address. I called to request they backdate the cancellation.
I had to sit on the phone for over an hour and a half and go through 3 separate agents before anyone would help me. The first agent refused to help, the second agent put us on hold for over 30 minutes. Third arranged manager call back.
Unfortunately, the manager, Bo, was the worst yet. He admitted they'd been sending our mail to the wrong address. He admitted the experience I had was inexcusable. When I asked how they managed to get a bill to the correct address, he had no answer. He admitted he had the ability to backdate the cancellation, but he refused to because he said it didn't warrant it, even if we never received any documents.
We've filed a complaint with the better business bureau. Avoid TD Insurance at all costs, especially the Halifax branch.

Our shower recently had a flash leak. We hired a restoration company to do up a report, yet, that wasn’t good enough. TD wanted a plumbers report, so we paid to have that done & his report was the same conclusion, a sudden leak. Both the reports were submitted like requested, both were deemed unacceptable & refused by TD. We’ve jumped thru hoops like they asked, yet a rep sitting behind a desk in Halifax by the name of Victoria Snow decided she was a professional plumber herself & denied the claim. We are now filing a complaint. We even had a video showing how fast the water was flowing out & it would be impossible to ignore, but of course, she refused to watch the video. We pay good money for insurance & TD has been a total rip off. It’s also a 2 hr wait if you try to call. Stay away from TD insurance if you know what good for you. Worst insurance company ever & very rude “know it all’s”.

Pathetic pathetic phone wait...

Called and waited 1hr 40 mins only to get disconnected! If you can't answer your phones in a timely manner hire more staff, have a callback service or have a call scheduling app. This is unacceptable, I switched to TD because my last company had the same issues and I'm considering switching again as clearly they don't value my business!😡 they're blaming it on covid but it's been over a year, plenty of time to adapt

They don't care about customers at all, they cancelled my policy without informing or attempting to know the reason. After chasing for 4 weeks I was told it has been declined and let's not mention the average wait time of 1.5 hours every time you call TD insurance.