RSA Home Insurance Reviews

We had some major ice damage to our home in the storm of 2009.

First of all the work done by RSA's contractor, Belfor Restoration was incomplete and of poor workmanship.

Some examples: The destroyed gutter on one wall was replaced with only 1 downspout at one end instead of the original 2 (one at each end, the explanation being that 1 is sufficient for the length of our gutter. The result was that all the rainwater went into the yard instead of into a ditch where it could drain away.

In replacing the destroyed retaining wall behind the house, the work was done by a sub-contractor who did not follow building code: result was after 3 years of battling and engineer finally made the changes to bring the wall up to code, but the drainage still did not go into the original ditch. Instead it now went under the house, resulting in mould. The construction company simply put a fan under the house to dry out the mould, but did not do anything to redirect the water from the wall into its original ditch, instead directed the water from behind the wall into our yard, creating a swamp.

Now we have a permanent moisture problem in our basement, which was originally bone dry. This problem is still not resolved after 5 years!

The original drainage ditch has been destroyed, filled with refuse, causing moisture and drainage problems and shrinking the size of our original parking area.

Furthermore, the contractor dumped his refuse and cement into our garden -hoping it would be hidden by the plants on our steep hill. It is still there.....