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I lost my credit card and forgot to change the pre-pay. They charge me $50 for that without any notice. Customer service was so rude and don't let me cancel.
I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.