RBC Insurance Home Insurance Reviews

You will need to pay first and last and then charge twice for the last month. Separate agents will contradict the policy. The ones setting up the account will quote different amounts. If cancellation is required you will be charged a 2X+ cancellation fee. Do not use this company for insurance! Their customer "service" is some of the worst I've ever experienced.

I phoned RBC Insurance to ask for their address because I needed to mail my cheque for the next 12 months of home insurance coverage. First of all, I had a hard time understanding the man, who was either Pakistani or Indian. He took all my information, which is normal to do but put me on hold for 24 minutes! He kept coming back to the phone telling me that he just had to verify some information. He did that 6 times and finally, I just hung up, without getting a simple thing, like a mailing address. He did not bother calling me back to ask why we were cut off or if there was something wrong. I cancelled my auto insurance with RBC 4 months ago because they were useless answering my questions and looks like I'm doing the same thing regarding my home insurance. They have gotten worse since AVIVA took over!

After having tenant insurance for two years I called RBC to confirm I could cancel without penalty if I renewed my contract again, and they confirmed. Fast forward to seven months later, and they've gone back on that. They said there are no circumstances where they cancel the insurance without penalty. I need to purchase insurance for a new apartment in a few months, and I guarantee it will be with anyone other than RBC.