RBC Insurance Home Insurance Reviews

The worst experience I have ever had dealing with a service provider of any sort. Cheaper rates, but you get what you pay for. They need to hire qualified people, assuming most calls are liaising through an overseas call center. It took 3 times before they got my name corrected on my policy - language barrier a probability on their end - policy had to be reissued each time. Then when I canceled I was sent a letter claiming I had outstanding balances and threatened to send to collections; the person I dealt with to cancel told me they would charge my credit card same as I had been doing for 3 years. I received no notice for payment, no communication, until a threatening letter. Top all this off with the ridiculous phone wait times. Be prepared to wait 1-2 hours or longer, even if the estimate tells you 15 minutes. Just awful, many options out there for insurance coverage, this outsourced excuse for a company is not one of them. Thankfully I didn't have to put in a claim.

We have been with RBC Insurance for over 20 years. In the last 3 years, we had 2 claims, Wind damage to our roof and had water come into a house. Then about a year later a flood due to a water line break from a fish tank. When our renewal came up we were told they will not cover us anymore. We did not plan these problems but they happened! I expected our payments would go up BUT just dropped ....REALLY!. I see they think of us as a number of not a loyal customer that has their car and home insurance with them even though their prices were higher than some of their competitors. I will be moving ALL my insurance.