Aviva Home Insurance Reviews

Our adjuster was absolutely amazing. She was with us the day after our fire and explained every detail of what to expect. She always answered my calls and emails, typically on the same day. Truly amazing adjuster with no arguments ever. We will stay with Aviva because of her. We know that if we have another claim (God forbid!), Aviva will be there for us!

I posted a review within a day or so of our house flooding back in June. The service I received from Aviva continued to be outstanding. Our claim adjuster maintained regular contact with us to ensure that everything was proceeding quickly and properly. On Side, the contractor that Aviva hired to complete the repairs, had much of the work done within three weeks, after which we only had to wait for the carpet that had been ordered to come in. When the water line burst, we had our house up for sale. Because this issue was dealt with so quickly and professionally, we continued to show our house to potential buyers, and we sold the house to buyers the same day that the carpet was installed. I can honestly say that our experience with Aviva was nothing short of excellent. I believe that our expectations of what we were entitled to were reasonable, and that Aviva dealt with our damages expediently and that they treated us more than fairly. In the end, they did everything that I could have hoped for. Thank you for everything Aviva. Paul in Beaumont, Alberta.

I have had home insurance for almost 38 years, and have never had to make a claim. We have our present house for sale, and have been trying to keep it perfect for showings. However, two nights ago I was returning from a nearby town, when my son called to tell me that he had gotten home and water was coming in through his bedroom ceiling. When I got home, we quickly determined that an outside water hose pipe had burst inside the wall, and drenched two rooms and started on a third. I called Aviva late that night, and they started the claim for me, and the lady was fantastic to deal with. At 7:00 am the next morning I spoke with their claim service again, and they said that a flood specialist company would call me right away. Ten minutes later On Side Restoration called, and said that they would have their Edmonton manager call me ASAP. And ten minutes after that, Dave called me. We agreed to meet at the house three hours later. At 10:30, just as the very kind Aviva adjuster had called to help me through all of this, Dave and his fantastic crew showed up at the house, and started taking down the wet ceiling and walls. Six hours later, they had dehumidifiers and fans, up and working. They also hauled out all of the wet drywall and cleaned up everything. The next morning they removed all of the bedroom carpets that they had already rolled up the previous night. Had Aviva and On Side Restoration not responded so quickly, I know our basement would have begun to smell musty, very quickly. As it is, everything is already dry, and this is all now just an inconvenience, not the financial loss it could have been. I really appreciate Aviva's response, and On Side Restorations response and great work by their crew. Their manager and two man crew are better than as I could ever have asked for, and I thank you all for helping my family through this the past two days. Thank you Aviva and On Side Restoration! Paul , Beaumont, Alberta

I live in the Winnipeg area and was pleasantly surprised by the rate for tenant insurance. I went through RBC insurance (apparently they have merged) and they were at least $100.00 cheaper than their competitor, Intact. Hopefully never have to use it. Also they have CHEAP sewer backup coverage. Definitely ask your sales rep about it.

I recently had a house flood. My rep Angela was AMAZING!!! She answers every single text/call/email within a couple hours. No matter how busy she was she always was patient and kind to me. No matter what my request she was reasonable and agreeable.

All receipts were reimbursed immediately and I received a cheque within days.

My one and only complaint was the company that did my reno's ( refereed by Aviva). The company was overloaded with work, they passed it on to a smaller company and although in the end all work was done nicely it took a long time and a lot of hiccups.

My Aviva rep was supportive and kind the entire time

Shortly after switching to Aviva we were broken into. Between being a new customer and signing up for a significant discount to our previous insurance we were very concerned. But we could not be happier with how the claims process went. Our third party adjuster was shocked at the level of coverage we had (the Dolce Vita plan for higher value houses), and Aviva was quick to send us advance cheques and provided fair value for all our lost belongings.

A company who doesn't charge for services we don't need.

When I had to put in a claim they were helpfull, expedient and courteous.

Excellent customer service. Friendly experienced staff. Provide quality service.

Water backup on roof creating leak into bedroom. Called agent and within 1 1/2 hours crew was there and were able to remove ice from roof and stop water flow. Checked for wetness in carpet asked about health issues asthma. When it was answered in the affirmative they put a tester to the carpet and were able to determine that it was an issue, removed it put in dryers. They said that they would be back the next day and they were. The agent said that we could go to a hotel but we were able to use a hide a bed instead. The whole situation was completely resolved in a week.