Aviva Home Insurance Reviews

Overly slow resolution. Sloth speed and ghosting.
It's almost as if they do this to wait you out so that they save a buck, not pay a claim.
It's an abusive and dirty tactic.

After being with Aviva for 20 years Home Policy and having never even made a claim & having paid all of our policies on time, we are sent a letter demanding that we call them within 30 days or they will cancel our home insurance. They want to know if we have replaced our roof recently, as they think it is 20 years old.
In fact, we have updated and replaced our roof 3 years ago.
WE do not mind the question, but it is the manner of them sending us a written letter with no way for us to respond to their question other than to call them up. It literally takes at least 10 minutes to get through to a live person every time we have to speak to someone there.
Once through, there is a bunch of additional questions unrelated to our policy with their caveat that it's to help us save money on our policy... its really an attempted sales pitch and to gather more intrusive information.
If a question is asked by mail, then the response by mail should also be provided as an option. In this digital age, this type of information could easily be updated many non-intrusive ways.
This is almost like this company has gone out of there way to alienate good customers.
I was on the phone with their agent for almost 20 minutes. Meanwhile, I was on the computer looking for another insurance company.

I just contacted Aviva via email for information about insuring my home with them (I am not currently a customer with them). Got back a terse, short email that told me very little. Contacted the same person again, got a bit more info, but still not very clear or concise. Contacted the same person again for more details and was told, rather roughly, that they were closed (for the holidays?? why answer my email in the first place if they are closed??) and that I had to go through my insurance broker to get the info (my insurance broker doesn't deal with Aviva, maybe because of things like this). I guess they're just not interested in my business...