Aviva Home Insurance Reviews

We made a very small $2K claim for water damage. They subsequently dropped us without notice some time later. We then had a much larger water issue and were surprised to find we were uninsured as we were never notified. Our insurance broker ended up covering our claim due to the lack of notice and coverage.
To drop someone for a small water claim is very sensitive and to not notify us is very irresponsible. We’re lucky that we had worked with a good broker.
We found better rates and moved both home and auto to a new provider.

Had the same provider for many years, no claims in over 30 years. They quit covering our area. Agent covered us with Aviva… nightmare experience, a year in received notice they were cancelling our coverage (one-month notice).

I think they did us a favor, having read these reviews… I would hate to see what the experience would be if we needed support!!

Worst place to buy insurance. They want your money but when you need to make changes they will cancel your insurance without giving you options.

One week to go until my policy renewal and I was informed that they would not be renewing my insurance. They said we had 3 claims in 6 years. The first claim was for water damage in basement due to a corroded copper pipe. The 2nd so called claim - we didn't realize it was considered a claim was when the same pipe sprung another leak. We had called the insurance company but when we found out what it was we called a plumber and paid for the repair ourselves. Apparently since they called someone out to look at it and spent all of $127 it is considered a claim. The 3rd claim occurred last October when a neighbour had a fire. The flames were fiercely coming out of a bedroom window and it melted our shed and some siding. We had no control over that. In my estimation WE had ONE claim - the first one. They initially told us that if we provided proof that the siding was repaired and send a picture they would renew our policy. Liars! Didn't have the decency to even call during all of this. Just received an e-mail saying not renewing.

Avoid this company! I can't believe how unprofessional and greedy this company has been throughout. I had my condo insurance with RBC, then RBC contracted to this miserable and unorganized company, they increase condo insurance by 25% every year, so greedy people. I have found very affordable insurance with another company and have been trying to cancel my insurance with this greedy company for a month now but no one is answering the phone or returning my calls. If they keep doing this I have no choice but to sue them in court.

Within 4 years with this company I never filed a claim, however, the policy increased every year for no reasonable reason. The last one went almost 30% increase. So I decided to buy another policy with another insurer. Where I found the same coverage for half the money this terrible company was trying to steal from my pocket and immediately cancelled the policy with Aviva on the same day.
SURPRISE: One week later they sent me a letter pretending I pay $830 for something they call "balance outstanding for the time on risk"
What? My house never went uncovered by a policy, the day I bought the new policy I cancelled AVIVA.
Where the heck they saw the risk?
They are the risk for your wallet.
Do not recommend this company to insure a barbie house or a hot wheel car.

I sold my house and they were very high on their quote for my new home so I cancelled and went with a different insurer for the new place. Aviva has continued to take payments from my bank account for the past 9 months without authorization. I keep calling my broker monthly and they keep inquiring about it. Aviva says they're behind on processing. FOR NINE MONTHS! They've taken $1000 from me without permission and counting. Goodness knows they wouldn't have granted ME 9 months grace on my payments during the pandemic...

We had two or three claims due to storms which is not in our control and they have now said they can no longer insure us as a result. This company is a joke and I would absolutely not recommend then to anyone.

Due to the pandemic, I was out of work for some time and missed 2 payments for my home insurance. In 3rd month I received a letter from Aviva, they cancelled my home insurance also forcing me to pay all 2 missed payments plus $50 additional charges for late payment. When I contacted customer service to find out if I can pay the missed payment and continue coverage, I was told to pay the whole one-year premium as lumpsum plus previous chargers also stated they don't acknowledge the pandemic situation anymore and their pandemic measures are no more in place and their policy is rolled back to business in normal times. But the restrictions are back in place with the second wave however they did not consider that.