Aviva Home Insurance Reviews

Horrible insurance company with unfair policies and no warning of any policy cancellation or changes. They just want your money but won't provide insurance. I believe that's called FRAUD?

I have had home insurance with them back when they were Norwich Union. My situation changed and I ended up moving out and renting out my house. I called them and they gave me permission to rent, and I would be covered (with certain conditions - no DSS, students etc). For a few years, I let the insurance auto-renew. Recently, I went on myaviva website to check the policy, and it says I am NOT covered for tenants. OMG! This surely would invalidate my building's cover and any claim I would make. How many years have I not been covered? Sure, I am partly to blame for not checking my policy yearly every time it is renewed, but they should have notified me of any significant changes such as this. Cancelling the auto-renew: This is proving more difficult than it should. I wrote to them specifying that I wanted to cancel the auto-renew. They wrote back, saying I should call them, or use their chat. They ignored a written request. What kind of company ignores a written request to cancel an auto-renewal?

Do I have to write a review for this company ? All the reviews below mine are facts speaking for themselves. Canadian Right to Information Act give me right to know what the reasons and grounds for denial are. Can you explain a bit more? On top, my policy was cancelled without any prior notification and my input, so I am left high and dry For insurance claim was made and like any other, Right from day one the adjuster's attitude was a no-no. Without listening to me, the investigator said in an insulting way "You know I am X-Police Officer". Instead of listening, he tried to pressurize. I said to myself I never missed a payment nor I have mistreated anyone why I am getting oppressive treatment. When content evaluation process came in our absence, he took all our clothing and devices out of the case and spread it on the carpet and floor causing much smoke damage to the all the precious belongings which actually fire would have done. If that's the process you would have followed, you should have better told us so we can deal with in our presence. From that day onwards I have asked adjuster that please inform me who is entering my house so I am prepared. In reply he said we are not liable but we will inform you going forward. That going forward never happened as they are not interested. Within a weeks time after the fire, insurance investigator called us for appointment and we traveled to meet him only to know he was late, my wife was under the stress and I called him that I am waiting for him, only when I left, he called me to say I am here, I told him we left and he was not impressed. Just living outside of town as temporary location, and go to check the property every week almost, only came to know that they have taken the lock away which they have installed earlier, without informing. Believe me, I deal with my customers every day and I never treated them as I have been. I would reach every possible forum to launch complaints how I have been treated and my claim is treated, you pay insurance to secure family and this company left us wandering.

Customer for 12 years. No claim ever made. Cancelled policy last year July 2017. Received a letter from Aviva March 30, 2018, indicating I owed for last payment of $162.06 and if not paid in 15 days my account would go to collections. Instead of admitting their mistake, they blamed my banking institution. No attempt was ever made to withdraw for last payment. Placed a stop payment on my account on September 30 as Aviva indicated cancellation was in effect then. In 9 months they didn't contact me to inform me money was owed but yet don't hesitate to threaten me with collections. Payment will be made but not until I report them to the Better Business Bureau. I can't even imagine how they would handle a claim. Thank God I've left them.

Beware of this company. I have sold my house and cars in Ontario. Cancelled my policies. Re-instated insurance on a house and a vehicle in PEI. Got a phone call from Aviva that my rates were going up, so I checked my automatic debit payment. To my shock, I discovered that this company was double charging from Ontario account, and now my PEI account. After three hours on the phone, some idiot finally found a problem. He said it will take at least 15 days to get my $1200 back. Great way to treat an old age pensioner.

Bad customer service, not very professional. They cancelled my policy without contacting me ahead of time explaining what the situation was, very disappointed and I don't recommend Aviva insurance to anyone.

First time home owner and aviva was recommended by our realtor they came up with a huge list of things they wanted done and gave a ridiculous time frame to have it completed. When we couldn't get it done on time they said we would have to be listed under high risk (so increased premiums for years)and theres no other option. I cancelled with aviva because I found a cheaper rate, same coverage and no upgrades were required. They continued to take the high risk payment out of my account after cancelling saying I never cancelled and were extremely rude even before I cancelled. I can't imagine dealing with them if I had actually had a claim. Worst customer service ever!

Last year I had my insurance with CAA (Aviva), really nice company... then they sold out to My Insurance Company Hamilton (still with Aviva).I paid my Auto Insurance in full and because they combined all 3 of my insurance to come due on the day I had to pay the other 2 insured houses with a void cheque each month... everything seemed fine, even got my two 2 renewal house policies... so there didn't seem to be any problems... 'til I received a cancellation notice...no reason given... apparently, they forgot to send me some mysterious form to sign... Sandy W knew right away what had happened and even told me I wasn't at fault, that the mistake was theirs... still no one sent me the unsigned form... then suddenly a lady named Shannon took over and I was given an ultimatum to rush up there in rush hour traffic within 2 1/2 hrs to sign a form that wasn't the original form but for something else... at 69yrs of age, I am not going to endanger my Auto Insurance or my life to sign a form that wasn't the form of their original mistake... made up orriginally by a guy named Deno... I was threatened with cancellation again and would be sorry if I had to start a whole new policy again and at a higher cost... Aviva, you should listen to your faithful clients, not some new company that took over and is goofing up my policies... the stress has been very bad for me... I will accept an apology and activation of my original policies, nothing less... the new company needs to get their act together... thank you for this opportunity to voice my complaint... Cherry A.