Aviva Home Insurance Reviews

Every year they hike my condo insurance rates despite my having no claims, I had to increase my deductible and still had a 10% increase last year. This year I get a 30% increase, why I asked, well we increased our rates and condo rates have gone up too. Even if you get other quotes they all seem to use the same tables little difference. Your rate is overall and never at the policy level so you can never reprice it on the web yourself. Funny thing is when I was with RBC my rates increased moderately but after the purchase by Aviva it has always been in double digits despite never having a claim in 30 years. I am changing the company even if the same premium. Unresponsive customer service well that s the way it is.

So, last year when I was up for renewal, I asked them about the increase in my policy amount. We were able to talk it down to a reasonable amount, mostly by agreeing to a higher deductible. While I was on the phone with them, I asked about paying them over the phone as we were right there. They agreed, took my payment, and we were done... Thing is, the payment was already at the credit card company. So, a month later, I get a letter saying my payment is outstanding! What!? So I call them up in a frenzy, they say, "oops, our bad, you're good fam!" So, I let it go. Fast forward to today, almost a year later, and I get a letter in the mail saying my policy is being cancelled due to an outstanding balance of $0.00. You read that right, $0.00! So, naturally, I am livid. After an hour on the phone, and conversations with 2 representatives and talks of having to start a new policy a full 2 months early, they are able to fix it, and tell me, "oops, our bad, you're good fam!" I'm beside myself right now. Definitely, giving them the boot come renewal time.

Aviva is a disgusting insurance company to deal with. Horrible customer service and pathetic reasons for increasing their rates by almost 100%. Customer loyalty and no claims mean nothing to them. I would not recommend this company to anyone looking to purchase home or auto insurance.

All of the other reviews about service are true; so add this, they deny reasonable claims - even supported by facts to reject. After 25 + years with AVIVA and no claims, there is a fort mentality in their agent and adjusters to deny claims. Yes, their rates can be competitive, but if there is no real coverage - you decide.

Received our homeowners policy and increase of over 100 PERCENT! Been with them for many years no claims in past 10 years! What gives? Switching today all our insurance saving enough to take a nice trip! Can't click on a Star there are no Stars for negative!

Waited 40 minutes to talk to a rep. We’ve lived in the house for 10 years...same policy. The rep told us he had to review our file and that they were missing information, then asked the general questions asked upon purchase of initial insurance. He told he could get us a better price if we agreed to a credit check. When questioned, he said is that we know we will get paid. We have never missed a payment. He then reduced our premium by less than $200. Still leading us with a huge increase. He regurgitated speaking lines and could not explain the size of the increase except for fires or floods out west ...more speaking notes. We live in Windsor Ontario. We insured both cars, we have no mortgage, we are seniors, no accidents, locality discount. Aviva's start price online is 3100. Compared to an average of 1300 to 1400 at other places with no discounts. Someone needs to regulate Aviva.

I had bundled auto and house insurance. I was sent an application for auto renewal and was denied, then told house insurance would be increased. I told them to cancel it also during the phone conversation. Then the monthly payments came out of my bank account. Today I talked to them again and was told I had to sign forms to get the policy cancelled and the payments would continue to come out. Before the conversation ended I was told they were cancelling the policy but wouldn't refund the funds they had taken because they couldn't cancel the insurance over the phone. Now, this is the 2nd time they cancelled it over the phone. I believe they are no just common thieves.

RBC Insurance Aviva jacked our home insurance over 25% from 2018 and we have zero claims?? One word...YOU are FIRED RBC!

First - Our insurance was on a monthly payment system with the debit occurring on the 14th of each month. Sometime between the 7th and the 10th of December, my husband misplaced his credit card and reported the loss, and asked for a new card to be issued. Our new credit card did not arrive from MasterCard until approximately the 20th/21st of December. On the 24th of December, we went out of the country for Christmas to visit family. Upon our return to the country on the 4th of January, we realized that we failed to call the insurance company to update the card number as we had received mail sometime between the 24th and the 4th to indicate a missed payment. I also received notice of registered mail, which I picked up from the post office on Saturday the 5th of January. We immediately called Aviva (on the 5th - and they were not open) to provide updated credit card information (assuming we were well and fine, considering we were not even 30 days late on the payment). First, they were happy to take our new credit card information to take care of the late payment and suggested that all was fine. After putting through the late payment in full, they advised my husband, and myself (on multiple subsequent calls) that our multiple policies were cancelled and that we would need to reapply for new insurance for all of them. This was the first time we had ever missed a payment (if being less than 30 days late is considered a missed payment). When going through the re-application process, they advised us that our policy for our home had doubled, and that a new internal policy with Aviva would require that all policies had to be paid for up front, in full (I was advised by an agent that this would be a new rule for all new policies going forward for all people in New Brunswick). While we have the resources to pay for a policy up front, many people would not have this ability, and second, to treat a very good customer so terribly is amazing from a business development perspective! Second - when we were with RBC, our policies were about 1/2 the cost. RBC sold the polices to Aviva and sure enough, the policies doubled in cost but we didn't have the time to shop around. Now they are looking for another increase based on the above situation. Third - we have waited for a call back from customer service to discuss the above for 5 days. They suggested that we call back next Wednesday - 2 days before they told us the policies would expire if we didn't reapply. This is a lesson in terrible customer service. Shop elsewhere.

Fly-by-night company staffed by the biggest collection of incompetent high school dropouts I've ever dealt with. It's basically 8 people operating out of the trunk of an old car. There is a reason they are so cheap, they are the KIA of insurance companies. Management is on par with the Thursday midnight shift at an Arby's. Will find every excuse to not honour your claim, and they depend on the "expert" opinions from people somehow more clueless than they are. Spend the extra 5 bucks a month and go with literally any other insurance company. Expect months to pass with zero communication. Even their ombudsman is clueless. Everyone probably got their jobs by being the boss's slow niece or nephew and it shows. Total rip-off