basement flood
by andy on Oct 12, 2014
4.5 out of 5 stars
Courteous,knowledgeable,informative and good rates
One claim from ice storm. Service was all right. When Meloche Monnex was taken over by TD they re-inspected our home, which is a rental property (six-plex) and our premiums increased. Our coverage improved too and their rates remained competive.
Although I haven't had a claim with them, anytime I have called their office I have been treated with respect and courtesy. I have both my home and auto insurance with them and as result receive a discount. Also have a discount for non-claim and long term customer.I appreciate that I can pay my premium monthly with no interest or penalty.
We had a flood and they settled without any problem
Comparing prices with other companies, it's always been the best priced for the same coverage. Dealing with them has been easy and claims were handled quickly and without any problems.
I am new to this insurer. Getting set up with them was easy and I found them cheaper than other places because they have a group rate (university grads discount).
My experience has been good. On one claim there was some difficulty with who to contact and some difficulty in getting the claim to move along. This slowness was mostly the other insurer's slowness.
It's been rather positive, from value for money to claims processing.
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They were prompt and helpful. Documentation required for my claims was extensive but I did not have any refusals once I provided reasonable information.
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We had a basement flood after a pipe burst. They were quick to respond, seemed fair in their coverage, and the representative we dealt with was very personable and helped us smooth out any little bumps (like speeding up the contractor now and then!).