Meloche Monnex (TD Insurance) Home Insurance Reviews

Very helpful agents...take their time and explain the process and all premiums. Very helpful any time I call them!

The employees are very knowledgable regarding their products which is helpful in making important decisions.

I've had TD Melloche Monnex home insurance for approximately 10 years. When I first researched home insurance they were the cheapest (it's now been 10 years so not sure whether this is still the case). I've had a couple of claims and the experience has been very positive. They were quick to respond and pay my claim and I was happy with the customer experience.

Very prompt and professional in all matters.

They were easy to reach by phone, and spoke fluent english (didnt have to intrepreting a heavy accent). I wish their website was a little more informative

We have only ever made one claim - our bikes were lost. There was no question - we received money for new ones immediately.

5-star service from start to finish! I’ve been a long-time TD Meloxeh Monnex customer for over 10 years. In July 2018, I had major flooding in my house due to a blockage in the main drain. Water was flooding my main floor and basement during the night. I called TD and was immediately reassured that I was covered and that help was in the way. Première Generàl Laval was quickly sent to clean up and demolish in my basement. They worked tirelessly and efficiently to clean up major damage quickly. My adjuster was excellent and went way above and beyond to make sure that I was well taken care of and comfortable. He was always calling me to let me know that he was sending claim payments. I never had to be concerned about receiving the payments, nor did I have to wait. I had to move out of my house for two weeks and he provided me with top-notch apartment accommodations. TD Meloche Monnex is a reliable and trustworthy company!

We seem to have had a very different experience than most of the people writing reviews here! We recently had a water leak in our house that did some substantial damage to the walls and hardwood floor on the main level and to the walls, ceiling, and carpet in the basement rec room. TD sent a guy over within 24 hours to assess the damage. From the moment he arrived, Brian's message was not to worry and that they'd take care of us. A remediation team was sent in shortly after to do the immediate clean up. Right behind them was another team to do repair estimates. Our claims adjuster was Stacey and she called regularly to check on us to be sure we were being taken care of. Within a week we had an approved claim and had only to decide whether we would have their contractors do the work or hire our own. I was amazed at the service! Particularly since we'd only signed on with them a month before, a decision prompted by the fact that they were able to provide more than a $1000 discount on the home and auto bundle. I am so glad we made the switch. They could not have treated us better.

In regards to the Alberta wild fire of 2016 I had made a call to open a claim as we were being evacuated. During evacuation, monies were granted to myself and family for living expenses without any word of property damage, we were told to contact them in the coming weeks if more money would be required. As the month long evacuation progressed we did contact Monnex and was granted additional living expenses.
Upon return to our dwelling our adjusters' name and contact information was provided. We worked directly with the adjuster at this time and had a very pleasant experience.
When all was said and done (we are about 99% complete to date), TD Monnex Meloche has the reputation in our community of being the insurer to work with.
Their agents, adjuster, format for expenses, communications, and timeliness of claim closure made the entire experience a lot less stressful to deal with.
In summary, I will renew with TD and I know of many people who are now going to switch to TD Monnex Meloche.

Thank you to all who helped.

I have had claims with this insurer in the past and they were handled quickly without any hassel.