Meloche Monnex (TD Insurance) Home Insurance Reviews

I currently have home and car insurance with TD Meloche Monnex. When I first tried to cancel my home insurance and switch to tenant insurance (due to selling my home), I was told they couldn't cancel my home insurance until the day of sale. After 2 hours on hold, I was not impressed, but if that's their policy, fine. I then received my paperwork for the tenant insurance only to find that they essentially mixed up all the information on my home insurance vs tenant insurance. Fine. Now have been on hold another 1.5 hours in order to finally cancel. This service is unacceptable. Not to mention the 'deal' I was getting for being part of an affiliate institution costs more monthly than many other places for the same coverage. I recommend finding ANY other insurance company.

I have tried for 2 days to get through on the phone to cancel my home insurance policy. When the timer gets to 45 min, the phone is disconnected. I have been very patient but very frustrated at the unacceptable length of time spent on the phone trying to speak with an agent.

They lie to benefit themselves and try to force unwanted policies. I honestly wouldn’t recommend!

You call to ask a simple question. You are told that they are experiencing longer than normal call volumes (there is no such thing as normal call volumes). You sit on hold for a minimum of one hour. Or two or three. The hold music slowly drives you to madness and despair. The quality of service, cost, everything else is irrelevant when you simply can not reach anyone ever. Use any other company.

45 min wait times, 3 days and finally got through. Cancelled hone insurance due to high rates, terrible customer service and ambiguity in services and coverages. Through family, friends and customer reviews, found the better insurer and I know now I made the right choice to switch. TD insurance continued to withdraw payments from my account and I only found out after 3 months as I was away. They also neglected to put a refund into my account (timing credit for cancellation). Called again, on hold 35 minutes, bad service, rude manners, uncooperative, unprofessional. To give you an idea on the home insurance premium, it was $100 a month coverage with TD compared to $60 on the exact coverage from my new insurer. It’s worth to call around 2-3 companies and go with the one that is respectful and cooperative. Big chances are they will offer better premiums than TD and you will have an easier time dealing with them if you have a claim.

Once again rates go up. Trying to get to speak to someone for last 3 days. On hold for over 1 hour before giving up

They say they are experiencing higher than normal call volumes every time I call. I would guess this is code for understaffed? The first call I waited 25 minutes on hold to speak to someone but had to hang up. I am now settled in for the long haul on my second call attempt. 1hour 24 minutes and counting. This in itself is enough to make me change companies, sure it’s a good price but if you can’t speak to them when you need to then what’s the point?

I have consistently called TD Insurance. Each time it has been 40 - 60 minutes waiting with the stupid hold music and promises to answer shorty. How long you should wait for couple questions. It is like they only have one person there answering all the calls. Are they still existing? What kind of service is that?

I have consistently tried 3 or 4 times now to call TD Insurance to update my home policy as I purchased a new home. Each time it has been 30 - 40 mins waiting with that stupid hold music. I gave up each time! I don't have time to wait. It is like they only have one person there answering all the calls.