Meloche Monnex (TD Insurance) Home Insurance Reviews

The only good thing about this company is that customer service answers calls promptly. As a home owner that has never had a claim during 20+ years of home ownership, I have seen my rates increase from $90/mth to $280/mth over the last 6 years. Time to shop around.

we have been with TD Meloche Monnex for many years. we have always had and paid for a comprehensive solution. in the last 5 years premiums have just been rising and they cannot provide any good reasons. some B.S. about being in a high risk zone for sewer backup was one they are trying to get past us. coverage for that has gone from 100,000 to $15,000, while the premium for it has increased 460% in the past 5 years. Rip off artists!!!!!
every year I call and ask why we are being penalized. we have already increased deductibles.
Service is good when you need them, but we cannot continue to allow them to take advantage of us.

I recently reviewed the insurance on 3 properties and they all have increased on average 15% per year over the last 5 years. This increase is not in line with inflation and when questioned I am given the same response that they made a calculating error in their policies causing an disproportionate increase in claims. Furthermore my coverage is decreasing and limits are being set which no longer provide adequate insurance. My sewer backup limit has dropped to $15K from $61K and my premium for this coverage increased $12. Being familiar with the cost of claims I am well aware that $15K will likely only cover the cost of tearing a basement apart and drying it up but leave nothing for restoration or contents. I called to ask why my policy was amended and now under-insured and was told that all policies are now capped at $15K for sewer backup unless I purchase additional insurance. All 3 properties are rated by TDMM as a category 3 risk for sewer backup however the cost to increase coverage from 15K to 50K varies from $35 - $78 per year. They could not answer why the cost for the additional $35K of coverage would vary for properties in the same city, geographical region and risk group.
They also informed me it is my responsibility to know my insurance needs and they can change rates and coverage at any time.
In short I no longer trust TDMM as they are not looking out for me and helping me manage my risk but only care about their risk and their bottom line. If you are not an insurance expert I would stay away from TDMM as their policies are not designed to help you in your time of need.
BTW 10 years insured and never a claim.

Our home insurance renewal just arrived, a 45% increase from last year. Upon further examination, I can see this is an overall increase of 240% from 2010. This after 9+ years no claims, no incidents.
TD letter states that 'there may be an increase in your home insurance premium. In order to continue to provide high-quality insurance to you at a competitive price'
How do they consider a $1485 annual premium to be competitive when our friends & neighbours are paying on average $500 - $650 for the same, or similar policies?
I can only assume that TD is counting on the majority of policy holders being either too busy, or too tired to care. I am both tired & busy, but I will make the time to shop around.

I decided to go with TD 2 years ago. Find out that my premium has doubled in 2 years. Live in Winnipeg. Sorry what happened in Calgary and Toronto, TD. My $50,000 sewer backup is now $5,000. Over $1200 a year plus taxes for a 1220 sq. ft. house. $1000 deductible to boot. Been claims free for 16 years now. Can do a heck of a lot better than this elsewhere.

I have been with the company for twenty+ years. Now they refuse coverage for above ground water damage because my roof is older than fifty years - yet a tin roof is the best and most long-lasting. Also now limit sewage back-up to $15000.

I was not affected by the calgary flood. Roof blew off in a windstorm in 2011. It took three months for an adjuster to show up and inspect. I was told I had to take action to ensure no further damage but anything I spent may not be covered. In the end all was covered but it took 8 months for their contractor to replace the roof. I had a minor sewer back up due to a collapsed city sewer line. Quick response but poor cleanup by their contractor. I completed the cleanup myself. A registered letter has arrived saying that they will not renew my insurance next month.

After 20 years , TD sent us a letter telling us that we no longer meeting their underwriting guidelines . Two claims and two incidents in the past 3 years and that was enough for them . An incident is where you call the insurance company and talk to the claims department, at the end of the day we made no claims on theese calls becasue we just wanted to make sure that there was no damage during a hail storm . Am I not following due diligence by having them come out to check to make sure? According to their metrics , you can have one claim for $ 700,000 and your still OK in their eyes . If you have two claims totalling $50,000 and one incident , your a high risk client now. Time for them to say good-bye to you. As the client rep said , you are at higher risk of impacting our rate of return. I said if I have to move my home insurance and going to move my car insurance as well. TD response was " it really doesnt matter to us - go ahead"
Come Hell or High Water , TD won't be there !

After 20 plus years of being with Meloche Monnex they will no longer insure my home because I excersized my rights to make a claim. Since having two claims with our house in the past 5 year period they have dropped us and we are left to find another insurance provider at a much higher premium. They do not care how much business you give them.

nobody returned my calls