Meloche Monnex (TD Insurance) Home Insurance Reviews

Back and forth to agents, cut off, having to start over and over again in the queue. I'm not exaggerating: It took 2 hours to speak with an agent who then spent over 3 hours to set up a policy. He would ask one question then put me on hold for 30 minutes then repeat, repeat.

After I gave the agent my banking information, the agent said I would receive an email within an hour with my policy info. It's been three days and nothing. I have no actual proof of policy. I tried setting up an account online, but I don't exist in their system.

So, TD, do I have a policy or not? I guess I can look forward to another entire day of my life on the phone to find out.

And the music! The same horrible music played over and over again endlessly I wanted to blow my brains out....

Why is there no option for Zero Star rating?

Phone disconnects. Not able to email or have a callback. Chat line does not help only sends a phone number to call (same number).

The worst insurance company to get in touch with - always on-hold - need to find another insurance company with good communication!

I have been with TD insurance for many years. Unfortunately, had a very bad experience with home insurance renewal this year. The document was sent and was not properly updated. Staff who answered the call said will send an email to confirm the policy update and never receive an email. Make several calls and waiting time to speak to a person took extremely long (over 60min to 90min).

TD Meloche Monnex should take a look at these reviews. This is the worst and longest time I've waited on the phone and on their online chat agents - a minimum of 2 hours! I wait for hours on the phone and put on queue onto the chat lines to start as "you are number 13 in the queue". Been with this insurance company for more than 14 years. I did not pay attention to paying higher premiums because I thought this company deserves my loyalty, now I can not get a hold of agents. No agents on the phone anymore. What is going on with this insurance business that you can not reach an agent to help you out? I shopped around and found out that with almost the same coverage, I am paying a premium of almost 50% less which makes sense in this challenging economic crisis. I wish I did this earlier.

I don't want to renew with them and call hundreds of times and on hold forever. They mailed me many statements and charge a late fee every time, but I want to cancel with them earlier, but never get connected!!! Ridiculous!

The wait times are unbelievable. HOURS! Who has this time to wait on hold? Are there two people working? And the rates. My home insurance has doubled from two years ago because I needed a new policy on a new home (which is the same as my last home, a new build). They blamed COVID. I’ve never had a claim in my life. Seems crazy my policy would double!!!

My wife and I have attempted to contact TD Insurance Meloche to update our file, our coverage and report errors on Home Policy. We have stayed on hold for several hours on numerous occasions without success in reaching someone. There is no email address contact anywhere on my home insurance renewal. The voicemail message indicates a longer wait time because of COVID-19 but why would there be? Is staff not able to work from home and give the same service? There is no reason COVID-19 would increase your volume of people calling their home or car insurance, probably the reverse is true. This inadequate level of customer service is totally unacceptable from an insurance broker of your importance. Meloche Monnex had far superior customer service before it was purchased by TD. I have been a customer of Meloche Monnex for 30 years + We have 3 residences and 2 cars insured with and we are so disappointed with your level of customer service that we will likely change insurance provider if we ever succeed in reaching you. I tried again this morning, I called in at 9 am and was on hold for 3 hours until you disconnected the call (I guess after 3 hours, it disconnects) I have also tried to register to MyInsurance Online Services and got an error message I tried calling and got nowhere either.

I have received an approximately 30% increase. I am trying to call to justify an increase and try to get a better price? Impossible, they never answer the phone and this has been happening for a while. I'm on the phone for 4 hours and then they just hang up. Wow! This is difficult to understand? Does management see this or whoever is in the customer department? Whoever is the CEO of TD is incompetent to realize that the basis of a probability are the clients...

I used Meloche Monnex for my home insurance and rental insurance. Quite simply they were virtually impossible to get a hold of. I was on hold for hours over the course of 8 days, both on the telephone and the virtual agent online. I did not have a claim, thank goodness, but wanted to inquire about changes to my insurance. After this terrible experience, I have cancelled my insurance and will be going with a local agent where I can go in and speak with someone directly. In six years my premiums increased 36% - with no discussion or explanation. And no way to discuss the change because no one answers their phone.