Meloche Monnex (TD Insurance) Home Insurance Reviews

Today marks 2 months since my home flooded due to a pipe rupture and I am still living in a hotel. I am still awaiting the damage quote so that I can go ahead and start hiring contractors. Spent the first 2 weeks calling my assigned "agent" 2 or 3 times a day seeking help and answers to questions, left voicemails, and have literally spoken/received emails from said agent 3 times in 2 months. This service is not just this agent. The morning of the flood I was given the name and number of my agent, only to discover on my own through multiple calls, that indeed this person was on holiday. I was told another person would call me.... that never happened. Finally, my current agent reached out. That was easily a couple of days after the flood. I will likely switch all my insurance (house, car, truck, side x side, 2 snowmobiles) to another company as soon as I get a payout.

I had to make a change to my insurance policy. I've collectively spent over 15 hours on hold, the longest individual hold being 4 hours. I tried using the call back feature for a new policy too, just to see if I could speak with somebody. That system wasn't working either - it would call and immediately hang up. Avoid like the plague.

My home insurance more than doubled in 6 years with negligable changes to my coverage. They wanted to increase my payment by almost $800 for having a partially finished basement. Twice I asked to speak to a manager and both times I was told one would call me back in 24 to 48 hours. It's been 11 days and 7 days after each phone call and no one has called me back. I was a loyal customer, paying in full and on time for over 10 years. I will never go back. I was fortunate to get reasonably priced house insurance through another company that has much better online reviews. Stay away from this insurance company.