Meloche Monnex (TD Insurance) Home Insurance Reviews

I've found TD Monnex an extremely frustrating company to work with. They only prioritize gaining new customers and do not value retaining existing customers. After waiting on hold with them upwards of three hours several times (no matter if I called in the evening, first thing at 8 am or on a weekend), I tried selecting the option for new home insurance customers and they answered my call within the first 15 minutes. In one case, I received a voicemail from a representative who requested that I call back at the regular number for customers. After nearly four hours of waiting in one day, I finally talked to a representative who could not figure out why I had been told to call back in the first place as everything in my file looked completely up to date. I also had difficulties signing up for and accessing my online account.

My wife and I have attempted to contact TD Insurance Meloche to update our file, our coverage and report errors on Home Policy. We have stayed on hold for several hours on numerous occasions without success in reaching someone. There is no email address contact anywhere on my home insurance renewal. The voicemail message indicates a longer wait time because of COVID-19 but why would there be? Is staff not able to work from home and give the same service? There is no reason COVID-19 would increase your volume of people calling their home or car insurance, probably the reverse is true. This inadequate level of customer service is totally unacceptable from an insurance broker of your importance. Meloche Monnex had far superior customer service before it was purchased by TD. I have been a customer of Meloche Monnex for 30 years + We have 3 residences and 2 cars insured with and we are so disappointed with your level of customer service that we will likely change insurance provider if we ever succeed in reaching you. I tried again this morning, I called in at 9 am and was on hold for 3 hours until you disconnected the call (I guess after 3 hours, it disconnects) I have also tried to register to MyInsurance Online Services and got an error message I tried calling and got nowhere either.