Johnson Insurance Home Insurance Reviews

I had my home insured by Johnson for the last 7 years, with no claims. When I signed up, the rate was reasonable but had been increasing every year since. My rate now is 150% what it was upon signing up. So I finally catch on and switch to a competitor ( for roughly the same price I paid 7 years ago) and they say they have to charge me $130 for cancelling in the middle of the contract. What a bunch of bull. Look elsewhere for your insurance, you'll be glad you did.

I have been a customer with Johnston Insurance for over 30 years and had no issues until I had a claim with the house. I had recently broken my back and have had 2 surgeries and a lack of funding to get someone in to quote me on the job that needed to be done. I called and asked them for an extension to get the repairs done due to the fact of it being winter time as well as I was waiting for my disability to come. They told me that if I never had the repairs done by May, when my policy was up for renewal, they would be cancelling my insurance. They are unsympathetic to your situation as long as they are getting your money and you make no claim, you should be fine. They don’t care about keeping you even though you have been a loyal customer. Worse company for anyone to deal with. You can’t even talk to management team as you have to deal with third party as you’re put on hold until she relays message to management team. Just unbelievable what insurance companies can get away with. Best thing is to have government regulate them better.

Had a leak in my basement and waited 6.5 hours for an adjuster to call me back. I have been with this company for 20 years and never called them for anything. Done with Johnson, worst customer service ever. Never again.

I had an experience with Johnson Insurance and papers all drawn up and was leaving a company over price to save some money, so I emailed the very nice lady that wrote up the policy that we signed and they were getting ready to take payments from, then because I asked a simple honest question today received an email telling me to stay with my current company and that Johnson insurance will cancel everything . It blew me away not expecting to be treated like that so then they offered to fix it which woke me up if this is what I am dealing with now what would it be like if I had a claim so I canceled because sometimes it’s about security not price it’s better to pay a bit more to the company you know and ask them for the discount when you get a renewal. Johnson saved me a future heartache and I would never recommend this company to anyone

Since august 29th a flood caused severe damage in our basement causing mold, destruction of the walls doors tiles and dry wall. Contacted the johnson insurance over a million times. No results, no money, nothing. Today is November 7th, and still nothing has been done. This is fraud! basement is ruined and insurance wont help. Been paying them for 6 years and at a time of crisis i received nothing from them!

My home insurance has more than doubled in just 4 years! It's time to shop around for a better insurance company.

Johnson & Johnson provided my home insurance, took my money and then 3 months later wrote a roof exclusion and refused to give me any of my money back. I am on Social Security and do not have that kind of money to get another Insurance Company to help me. Johnson and Johnson people were very rude to me and refused to help me in any way. I would never never recommend them.

I called to discuss decreasing my home insurance while my house is up for sale as per my realtor's suggestion and they actually wanted to increase my rate by $73.71 per month! I have never made a claim in 25 years not even after my house was damaged after the July 29, 2020 hail storm in Calgary or even after the June 21, 2013 flood in Calgary because they refused to come out and assess my home. My neighbors received a brand new hail-resistant roof and siding and painted trim from their Insurance company for only a $600 deductible and for me, Johnson Insurance has done ABSOLUTELY NOTHING IN 25 YEARS BUT increased MY PREMIUMS by $75/month! This is the worst insurance company to deal with and if I were you, think about cancelling or looking elsewhere like I am right now. I would be absolutely terrified if my home burnt down the kind of treatment I would be receiving.

The one who I spoke to this afternoon on the phone, actually yelled at me all the time.
What a great customer service! Thank you so much for wasting and ruining my whole day.

I have spoken with your agent Diana twice now and she has been extremely rude, cutting me off mid-sentence numerous times even telling me that I ‘should have been on this long ago. Agents should be there to help, not to pass judgment and make things harder than they already are. Truly disgusted with her customer service.