Johnson Insurance Home Insurance Reviews

I had a claim for hail damage and the adjuster assigned to my claim was an absolute joke...he talked over me, would not listen to me, was snippy and very condescending. They do not return calls, there is no place to contact if you have a problem, you are just sent in circles. Customer service or customer retention is not part of their service provision, I say this because when I asked for customer retention and explained my issue, I was put on hold for 4 / 20 minute waits and then there was nothing the person could do...there was not even a supervisor to speak to... ridiculous...going to be looking for a new provider

Johnson’s insurance the worst. By their own admission today they told me that other insurance companies have waived the deductible for the hurricane but yet their company will not do that even if you have been a loyal customer for 29 years and never put in a claim.

I have had my insurance for almost 30 years with Johnson inc for two homes, vehicles, RV as well as having had my two adult sons get their insurance through them they do not consider any loyalty. Recently, I had issues with my renter so did not renew my contract with them ending May 1st and decided to do renovations on my old home before future renters moved in. I did the renovations taking approximately two months. I advised my insurer of the renovations and that the home was vacant during this time however was there every day doing the renovations and ensuring no issues arose during the vacancy as well as my property management company were looking advertising for new renters. Johnson decided they would no longer insure my rental property being a customer for 30 years stating the rental property was vacant and if I want to insure it I had to go to another of their providers under them and would have to pay 4 times the previous rate yearly on that property. Even after stating I check the house every day, mow the grass weekly and ensure no problems, a loyal customer they refused to extend it a month or two until my Property manager got me new renters. Their attitude basically is the greed in their almighty dollar and no consideration in my advising them of the fact was doing the renovations and should have lied to remain with my policy. Shame on you Johnson Inc for basically telling me they have no customer loyalty appreciation, and honesty and to go to another provider. One claim on the old house back in approx 1999. Poor customer service period.

They shouldn't even be in business. It's like dealing with a fraud / fake company. Your claims adjuster never answers your call and if he does he has no answers for your questions. My basement was flooded On Jul 16 and they are still working on my file they say. Wait time is more than an hour and finally, when you get to talk they transfer you again which takes you to the voicemail of the person you wanna talk to. I wish I had seen these reviews before I chose them for my insurance. Their prices are way high and very poor coverage. Their price goes up without your notice. IF YOU HAVE INSURANCE WITH JOHNSON PLEASE CHANGE IT, IF YOU EVER HAVE A CLAIM YOU WILL BE GOING THROUGH A NIGHTMARE. These reviews on this website are true please read them, keep them in mind when you choose your insurance company.

Coverage keeps changing but rates keep going up. Very poor customer service. Tried for 3 days to get an answer to the question. Never did get through to a human being. Finally switched to another company.

Have been with Johnson for my auto insurance for many years and purchased a home and was told no because we are using "a non preferred standard bank" ONLY insurance company that cares who the mortgage company is with!? I can surely say that I will be cancelling my auto insurance as well, what a disgrace of a company!

So 2 claims and they cancel your Insurance? 1. My child broke a window. 2. I was robbed and the house was contaminated with сarfentanyl as the crooks were cooking drugs in my house. I even chased them down in my car as we walked in on them and 1 plead guilty and served time in jail for his crimes and the cancel insurance? Typical insurance company soon as you need them they throw you away like trash!

Paid into this company for well over a decade. Got two small claims about 4 years apart and provable with police arrests. Next thing I know my whole policy is altered against my wishes that greatly reduced my coverage and jacked my premiums. They still have made many thousands, perhaps tens of thousands of dollars off of me for several policies, but that isn't enough for them. You will never get them to pay a penny towards a claim, once they are finished screwing you over with arbitrary policy changes that have nothing to do with any change in your risk to them.

Johnson Insurance was great until I had to make a claim. You would think that after paying ~$250/month for the last 7 years (which by my math is over $20,000 in premiums) the company wouldn't be put out by a couple of stolen-bicycle claims (I live in Toronto, and anyone who lives here knows how common bike theft is) that amounted to $1,500, but nope, the company sent us a letter cutting us off on account of our 'frequency of claims' (2, in years). Crooks.

We had an issue with our house and called to see if the insurance would cover it. They wouldn’t and then ask us for weeks to provide proof that we had made the repair. As I was working away I couldn’t get it done within the timeline they had set. Meanwhile, remember there was no open claim and we had provided proof that there was no risk of any damage to the home. Long story short they cancelled our policy without notification and now refuse to re-insure. They went so far as to tell me that we would have a hard time finding anyone to insure us now that we were dropped by one company and that we should have provided the proof within the timeline they set. Absolutely horrendous service and treatment, avoid these crooks at all costs.