Hopeless Customer Service
by kramnot on Jul 20, 2020
1.5 out of 5 stars
Home Insurance Reviews
Johnson Insurance Home Insurance Reviews
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(67 reviews)
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Review author
Their online capabilities are of little use so you have to call them for anything. Wait times are long, at least 30 minutes, and there is no callback service, so you get serenaded by their on-hold music. They often make mistakes such as sending you the wrong information, then you have to call back, wait on hold for 30+ minutes... The people are pleasant, but the service is poor. On top of all this, their rates are not that good. We never claimed the policies in 4 years, but we are moving on due to the customer service.