Johnson Insurance Home Insurance Reviews

We dealt with this company for 20 plus years. We had massive damage to our home in the 2013 Alberta floods. We were assigned an independent adjuster to process our claim. He came out to our home 3 days after we were able to access our home. He told us at that time with no information from our insurance company that we probably wouldn't be covered. The insurance company eventually advised us they would cover our basement and contents, but not the main floor. We were assigned 3 different franchises of the same restoration company over the next 7 months. The first two from Edmonton and Lloydminster (Winmar) disappeared in the middle of the clean up with no explanation. Nobody came to our home to continue the clean up for 2 months after a promise from a Johnson Inc that it would all be handled subsequent to August 21st 2013. In October Johnson sent out another Winmar clean up crew from Calgary. They took until January to perform an unsatisfactory job. We were told by the adjuster that it would take 6 weeks to have a furnace installed. We handled it ourselves and had a furnace installed in under a week. This was late December before we got a furnace. During all this delay we were unable to start the restoration of our main floor and therefore remained homeless while we watched all our neighbours return to their homes. The basement cleanup was so sloppy that we have recleaned and santized it completely ourselves. We took about 200 pounds of dried mud and 70 gallons of contaminated water from the basement to clean it thoroughly. On settling claims their intent was low ball you in every case. Comparables for our contents were taken from the cheapest suppliers they could find. They contractor they use to determine content values eventually put proper values on our belongings but not before a fight with the insurance company. We had several phone conference calls with senior management and were assured that all our problems and concerns would be dealt with promptly. They were not. The adjuster acted annoyed that the insurance company even covered us. He also took unreasonable amounts of time to deal with the claim and told us one story and the management another. Overall we eventually received a reasonable payout from the insurance company, but will not return to them because they have a group of adjusters in their home, auto, and rv insurance divisions who lack basic customer service skills: i.e. do not return phone calls and emails in a timely manner, leave on vacation without giving an alternate contact, force you to use their preferred suppliers who in some cases are more expensive than competition. We also had hail claims for our home, RV and truck. We were mailed a claim cheque from them for damage to our RV drawn on Unifund which was returned to us and charged back to our bank account. They eventually issued a new cheque with no explanation or apology whatsoever. We are paying higher premiums to go elsewhere with no regrets.