Intact Insurance Home Insurance Reviews

I am presently going through a claim for water damage which I am responsible for and I live in a condo with another 31 Co owners. Intact is my insurance and they are giving my syndicate a real hard time to pay!!
Makes no sense I’m a valuable client and had never made a claim. I speak with them at intact and they act like they work for the police !!!
Disappointed

It makes me very unhappy when I see Intact insurance in a TV commercial advertising their useless services. How they can do that if the service is so useless and heartless? Intact was my insurance for over 20 years and I find out after so many years the very hard way... As long you pay and no claims! So it happens that my house gets flooded because of bad weather my claim was rejected without any explanations! Intact is an abusive heartless industry they just want your money.
Never use this company!

We are still fighting a claim that began March 3, 2020!! It is now August, at every turn, they have negatively dealt with us causing me mental stress that I couldn’t do it on my own anymore and needed help. Our first “representative” should be fired I’m positive we are not the only ones he’s dealt with in such an unprofessional manner! We needed to escalate it to his boss in 1 conversation to my husband took on an unprofessional approach as well as swearing and telling him he should pick up a book and learn to read. Once again we escalated to his boss or above him, who originally we thought we would finally see progress and she proved unprofessional and unable to do her job, she has been ignorant, didn't hasn’t resolved any matter after all this time they’ve left us with mouldy clothes/my 15-year-old daughter without a bedroom set because they claimed it was in the pod which we have a receipt for $7500 when they actually threw it out which I was 100% on as I saw them put in the truck they towed away as “garbage” (careful I think their staff gets first dibs as I would be surprised with their proven practices we’ve been exposed to. My basement is in shambles, my daughter has no bedroom at 15, you can’t move in my main floor because things we could save are shoved on my main floor, I have no laundry facilities as they were flooded and shorted out, and the clothes we could salvage my daughter is living out of a garbage bag and other clothes and items from the basement were thrown out or have been given back to us mouldy. My garage is completely full of boxes that are crumbling at the bottom due to whatever is in them. I COULD GO ON FOREVER! We have been able to eat a meal together at the table even 1 of us at the table there is too much stuff everywhere. We eat in our laps. With COVID we haven’t even been able to go out to dinner together. My daughter and son missed birthday celebrations at home as we couldn’t have anyone at our house. The most hurtful thing their negligence killed my 5-year-old dog. And I have been sick since April (tested for COVID 3 times all negative, so it’s something in my house perhaps mould being there was mould on everything else). More tests for me, long road ahead with this house I loved, all we wanted which is rightfully ours is to be made whole as we had it before. They acknowledged my dog but said they would not be paying her vet bill when we had to put her down. I’m heartbroken and just want what I had before. At this rate, I can’t even see us getting a Christmas tree up and having a nice Christmas my favourite holiday and even being able to enjoy it differently on a holiday due to COVID. Thank you Intact for your lack of customer service and what appears to be a lack of human decency to really go the extra mile for your customers.

We had a leak in the condo more than 4 weeks ago, the insurance showed up once to see and since then nothing happened, they don't even take our calls. This leak is affecting 4 apartments. Now we're on our 5th week still waiting. Worst experience ever.

We had a pipe burst in our bathroom and called Intact immediately. This was on a Saturday. They said they would send an emergency team that evening to assess damage and help with cleanup. No one came Saturday, Sunday, or Monday. On Tuesday a contractor finally showed up to take measurements and then no one came back until Thursday. They still didn't start work for several days and even then, only put on some heaters and took down half of the drywall and floor (leaving me to do the rest). When Intact got back to me about the contractor's estimate, they basically gave me the option of paying $2000 out of pocket to have the room put back by the contractor, or I could take a $2200 cheque to do the job myself. This was based on an estimate of over $9000 for the work. I went over and over with the adjuster that I shouldn't have to be out of pocket to simply put my bathroom back to how it was, but I received no help and terse answers to every question I had. No flexibility was shown, nor any sort of empathy or concern. When I said that no one could redo an entire bathroom (including buying a new shower and vanity, and all drywall, insulation, flooring etc.) I was told, "You're right, but you still have to pay."

I have been trying to get a claim finalized for a flood that happened in October 2017. The claim representative stopped communicating with me in April 2018. Now 9 months later I reported the problems I've been having to the rep's manager who apologized for the long delay and promised to get back to me the next day. That was the last I heard from her. My broker has not been any help. Have you had any success in going up the chain of command? How did you do it?

Horrible experience. Had major flood on main floor, insurer was Intact/Belairdirect. Got Platinum Pro-Claim Restoration as part of their Rely Network® to do the work. Clean up crew was great and did a good job drying up and removing damaged materials. Reconstruction crew was horrible. Did not put insulation on exterior walls back properly (basic building code requirement). Did not seal vapor barrier on exterior walls (basic building code requirement). Drywalled over open furnace air returns. Tile installer installed and grouted tiles on same day causing uneven tiles (basic knowledge you need to let tiles set first before grouting). Tiler used my lumber on side of my house for cutting on and then hid it by, put it onto my neighbour’s property. Tiler emptied unused mortar and grout into boxes and left it on my wood floors to get wet. Clean up crew decided to use our laundry dryer to dry their shirt (Wife found the shirt the next day in dryer). Clean up crew did not do a good job cleaning, did not clean interior of reinstalled storage cabinetry, floor properly, and did not remove all flooring protection. Wallpaper order, gave Proclaim our selection for wallpaper soon after flood and found out that they waited a month before ordering from supplier causing at least a 2-week delay in completing our powder room. Having a child potty training is not fun without a powder room. Wallpaper installer did not protect the floor, spent one hour scraping floor as I would not allow their cleaners back in my house after finding the shirt. The list goes on and on…have pictures and emails detailing everything. The painters were great, good job and cleaned up after themselves. Everything was finally done and did receive some compensation for my time but nothing can compensate for the lack of management and poor workmanship.