good claim experince
by Mahsa K on Dec 5, 2017
5 out of 5 stars
We have all heard the horror stories about insurance companies. This is not one of those stories. We had a house fire. Thank goodness nobody was injured. Economical Insurance had an adjuster onsite before the fire was out. He told us not to worry and that our claim had already been started. He assured us that everything would be alright and that the company was having a check written up right away to get us started.
It took 7 months to get the place rebuilt. The restoration company was swamped with claims but they did a great job. We are back in our house now. Everything is up to code and almost everything we lost has been replaced. The whole time we were out of the house, Mr. Fred Lee and Economical Ins. looked after us like we were family. We can't thank them enough but thanks again Mr. Fred Lee and all the staff at Economical Ins..
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Reading the above comments which are all negative made me write my experience (which was actually a good one) as I know we all forget to write good reviews when things go as expected. When our broker found us a deal with Economical for our home insurance, we weren't too sure as honestly, we hadn't heard about them at all. We accepted since they gave us the best quote. In June our basement was flooded. Right after our tenant found out at around 7 am, I called the customer service and the gentleman who answered was very friendly and understanding. Not long after that, the inspection agent arrived and they started their work that night. We brought our own contractor but the whole process from the beginning to end went really smoothly. The specialist assigned to us was very responsive, kind and professional and made the process so easy for us. Overall our experience with Economical was much better than we expected and I always recommend them to family and friends.