Misleading and Unfair
by Dissatisfied Customer on Nov 23, 2019
2 out of 5 stars
I cancelled my Home Insurance prior to the renewal date of May 31st, 2019 On June 7th, 2019 I received a letter advising/confirming the cancellation. On June 9th, 2019 I received a letter advising of an outstanding balance and a threat that after 30 days my Account may be referred to a Collection Agency! Wow!
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I have a claim from water damage. It took a while to repair the damage because they want me to go to their preferred restoration company. The adjuster failed to explain that when upgrading from carpet to laminate floor has to go nothing to do with them and they are not responsible if any issue arises. The adjuster only explains that if I go with their preferred restoration company I would have 2 years warranty. I tried to escalate the issue to their ombudsman office but bias is what I got. It's misleading, unfair and blindsided me. They only care about your premium. I do not recommend this Economical Insurance. Until now I was left our defect installation of new laminate floor unresolved.