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The closing date on the home I purchased was suddenly moved up by 2 weeks, leaving me with less than 48 hours to purchase home insurance. I called the insurance company. The service I received from Terrence was outstanding and far beyond what I expected. He was able to secure suitable insurance on time to meet the closing deadline.
Value for money was not so great. Since it took me 8 months to find a suitable home after selling mine in November, I had to pay a higher premium because of the gap in between selling and buying when I had no home to insure. After being an insured homeowner with not a single claim for the past 35 years, I find this "gap policy" unfair, punitive, and somewhat discriminatory, especially at a time when the housing market is so competitive.
Overall: Despite the excellent service I received, next time, I will shop around for a better rate with better coverage.
Has always provided answers and info in a timely manner
quick response from claims represtative. They are polite and helpful with my claims.
Had two claims, neither were handled well. Didn't feel that our insurance company helped us at all. The other insurance company was of more help than ours.